Lead Airport Agent - Customer Service

Company: Envoy Air Inc.
Location: Buffalo
Posted on: January 17, 2022

Job Description:

Overview:
Who we are:Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.We offer:Amazing employee flight privileges within the American Airlines global networkTraining and development programs to take your career to the next levelComprehensive health and life benefits (subject to location)

Responsibilities:
How will you make an impact?ResponsibilitiesProvide efficient, friendly service to all of our customersPromote and sell air travel withAmerican Eagleand American Airlines and/or one of our contracted carriersComplete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage chargesEscort passengers from the terminal to and from the aircraft ensuring a safe path at all timesComplete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight suppliesDetermine flight close-out time and prepare, complete, and check various flight forms for accuracyConduct agent observations and associate activitiesAdministers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operationMaintains supplies and inventory control logsPrepares customer correspondence, investigates discrepancies, and compiles statistical data for reportsAssist management in the completion of administrative duties and to acts as a company representative when assignedIn this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noiseResponsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a dayCheck baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turningMeet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbsIt is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate areaOpen and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting

Qualifications:
Who are we looking for?RequirementsMinimum age:18High school diploma, GED, or international equivalentValid, unexpired and unsuspended driver's license; some license restrictions may prohibit a candidate from qualifying for this positionWilling and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days offFlexible to work additional hours with short notice when operationally necessaryMust be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.Must be customer focused, detail oriented, and interested in the airline industryMust be comfortable working with computers and ability to learn new computer programsMust be able to read, write, fluently speak, and understand the English languagePossess the legal right to work in the United StatesDemonstrated ability to communicate verbally and in writingStrong organizational, interpersonal, negotiation, and leadership skills preferredAbove average attendance preferredAbility to read, write, fluently speak, and understand Spanish (in some locations) preferredOne year of customer service experience preferredPrior training and/or curriculum development experience preferredExperience using Word and Excel preferredPlease note: The description is intended to provide a brief overview of the position. Its not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Keywords: Envoy Air Inc., Buffalo , Lead Airport Agent - Customer Service, Hospitality & Tourism , Buffalo, New York