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Airport Customer Service Agent - BUF - $15.00/Hour

Company: DAL Global Services, LLC Unifi
Location: Buffalo
Posted on: November 22, 2021

Job Description:

  • Assists and transports passengers requiring wheelchair assistance at the airport to/from gate.
  • Carefully lifts special needs passengers up/down stairs of aircraft and in/out of wheelchairs in a safe manner.
  • Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure special needs passengers are taken to the correct destination.
  • Assists special needs passengers in transporting and claiming personal belongings and baggage.
  • Reads the airport monitors to check arriving and departing information and sets up gate for incoming passengers who need special assistance.
  • Greets and escorts special needs passengers in a friendly and courteous manner.
  • Uses PAXTrack system to report pick up and drop off of special needs passengers.
  • Communicates instructions and special services to gate agent or other personnel for passengers requiring special needs.
  • Gathers wheelchairs in the concourse and returns them to the staging area for usage.
  • May assist in arranging for ground transportation.
  • All other duties as assigned.Requirements
    • Knowledge of DGS, Safety, Security, PAX System, Airport layout, FAA, and Station policies and procedures. Must be able to follow directions, read and interpret documents.
    • Customer Oriented - Ability to great customers in a friendly and courteous manner and take care of the customers? needs and personal belongings while following company procedures.
    • Attendance and Reliability ?Ability to maintain regular attendance and report to work on time and at assigned post at the start of the shift.
    • Communication - Ability to communicate in a professional manner with others orally or written and actively attend to, listen and understand the needs of the customer and comments and questions of others in the workplace.
    • Accuracy - Ability to perform work accurately and thoroughly to ensure passengers are transported to the correct flight or destination.
    • Diversity - Ability to work in a friendly, respectful and professional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability etc..
    • Honesty/Integrity/Ethical Standards ? Ability to maintain high morale standards and be honest and ethical while performing job duties and handling customer belongings.
    • Organizational/Time Management-Ability to work in an organized fashion and respond to service requests to ensure passengers are greeted on time at the arriving gate and accompanied transported to their destination in a timely manner.
    • Safety - Ability to follow established safety policy and procedures.
    • Teamwork ? Ability to work with others as a team to perform and complete job duties.
    • Adaptability - Ability to adapt to change in the workplace such as working different flight schedules, locations, assignments, shifts or work at various paces.EDUCATION: High School Graduate or General Education Degree (GED) is preferred.LICENSE(S): Must possess a valid Driver?s License if operating airport service vehicles within the airport.OTHER REQUIREMENTSMust be 18 years of age; eligible to work in US; able to pass pre-employment drug screen, FBI criminal background check; and complete SIDA training to obtain airport authority identification security badge.#INDHPF

Keywords: DAL Global Services, LLC Unifi, Buffalo , Airport Customer Service Agent - BUF - $15.00/Hour, Hospitality & Tourism , Buffalo, New York

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