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Internet Sales/Guest Services Representative

Company: Basil Family Dealerships
Location: Akron
Posted on: November 19, 2021

Job Description:

Are you interested in getting into the car business? Are you looking for a family and team atmosphere with room to advance throughout your career? The Basil Family Dealerships has the perfect position for you. Come join the largest family-owned dealer group in WNY as an Internet Sales Representative. Individuals with experience in hospitality, bartending, insurance sales, call centers, and mobile sales have a high rate of success in this role.

Position: Internet Sales Representative

Location: Now accepting applications for Basil Ford!

Schedule: Full Time Five-day work week - includes some evenings

Compensation: Discussed upon interview


The Internet Sales Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information. Essential Duties as following:

  • Handle all guest inquiries with a focus on 100% guest satisfaction.
  • Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect
  • Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information.
  • Maintain and communicate exceptional product and inventory knowledge to our guests.
  • Gather and track all guest data as directed; accurately enter into BDC database.
  • Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
  • Work in close proximity with other Sales BDC Representatives in a team based environment.
  • Facilitate timely follow up on all internet leads as directed by management and/or procedures.
  • Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
  • Proficient in basic math and writing skills.
  • Proven customer service track record or clear desire to provide next level customer service.
  • Comfortable in a high paced, competitive environment.

    • Competitive Wages
    • Medical Benefits
    • Weekly Pay
    • Paid Vacation and Personal Days
    • Continued Training
    • ...more

      The Basil Family Dealerships are a proud EOE.

      Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our dealerships stronger. If you share our values and our enthusiasm for the automotive industry, we encourage you to explore a career at Basil.

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Keywords: Basil Family Dealerships, Buffalo , Internet Sales/Guest Services Representative, Hospitality & Tourism , Akron, New York

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