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Automated Customer Account Transfer Associate (ACATS) Shared Services

Company: M&T Bank Corporation
Location: Buffalo
Posted on: October 14, 2020

Job Description:

Overview: Determines the appropriate action and executes those actions based on knowledge and experience in support of client onboarding (Account Opening/KYC (Know Your Customer)/Funding) activities completed in support of Wealth and Institutional Services Division's (WISD) Institutional Retirement and Institutional Custody Services business. Responsibilities are targeted for one or two key disciplines within the team for a specific subset of products. Primary Responsibilities: - Analyze and interpret inputs to determine course of action; manage conflicting priorities throughout the day as required. - Communicate with internal and external business partners and related service partners as required. - Escalate non-standard or high risk exceptions to more experienced personnel as appropriate. - Prioritize and manage own workload to meet service level agreements and internal service delivery standards. - Identify and report all risk and compliance issues, breaches and suspicious activities to management. - Support and recommend implementation of process improvements in the area. - Interpret data received from internal and external parties to process moderately complex tasks with an appropriate understanding of priority. - Provide direction to and work directly with clients and client-facing staff to satisfy requirements such as CIP (Customer Information Profile), CDD (Customer Due Diligence), etc. - Review documents, open and code accounts on the Trust Accounting platform, and complete key activities in the KYC workflow for new clients. - Understand and adhere to the Companys risk and regulatory standards, policies and controls in accordance with the Companys Risk Appetite. Identify risk-related issues needing escalation to management. - Promote an environment that supports diversity and reflects the M & T Bank brand. - Maintain M & T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. - Complete other related duties as assigned. Scope of Responsibilities: This position is within the Client Onboarding and Support Team (COAST). Supervisory/Managerial Responsibilities: Not Applicable Education and Experience Required: Combined minimum of 5 years higher education and/or work experience Comfortable operating in a team environment Experience using word processing and spreadsheet software Willing to work a flexible schedule as needed Effective verbal and written communication skills Education and Experience Preferred: Bachelors degree Minimum of 2 years experience in financial services industry Understanding of financial products Knowledge of pertinent Bank systems Ability to work under time constraints Familiarity with the Retirement or Custody business Practical knowledge or experience of security transfer practices Physical Requirements: Location Wilmington, Delaware, United States of America

Keywords: M&T Bank Corporation, Buffalo , Automated Customer Account Transfer Associate (ACATS) Shared Services, Hospitality & Tourism , Buffalo, New York

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