Hotel Front Desk Supervisor - The Westin Buffalo
Company: Delaware North
Posted on: December 4, 2019
Our Exciting Work EnvironmentExperience the vibrant energy of
downtown Buffalo with a stay at the city's most elite hotel, The
Westin Buffalo. Westin Hotels & Resorts redefines personal and
instinctive service with an effortless style and gracious attitude
that ensures a truly unforgettable experience for our guests and
associates. Every Westin is a haven of serenity and a distinctive
alternative for those who appreciate a higher standard. Associates
are empowered to "de-stress" their guests and serve them on the
"road to renewal".
Owned and operated by Delaware North, the Westin is situated on the
first five floors of the company's global headquarters and is a
short walk to arts and entertainment venues, prominent historical
sites and major corporate offices.
The Westin's 115 guestrooms and suites are beautifully appointed
with energizing amenities and high-end finishes, all of which are
designed to make you feel better than when you arrived, including
Westin's signature Heavenly Bed and the invigorating Heavenly
Stunning views of the Buffalo skyline are seen from the elegant
Grand Ballroom, with a unique elliptical shape to capture the best
views in the city. An Executive Boardroom and spacious outdoor
Courtyard round out over 7,000 square feet of flexible,
light-filled event space that can accommodate intimate gatherings
of 20 or inspiring events of up to 350 people.
The OpportunityAssist the Front Desk Mananger in leading the Front
Office operations by providing guidance and leadership to achieve
customer satisfaction, quality service and compliance with
corporate/franchise policies and procedures while meeting/exceeding
financial goals. Ensure that the arrival, departure, and any other
guest contact experience are conducted in an efficient and friendly
Position DetailsWeekend and Holiday availability requiredl; shifts
ResponsibilitiesDirects daily activities of Front Desk; analyzes
and organizes operations and procedures for Front Desk; ensures
Front Desk operations are in compliance with applicable company
policies and programs.
Directly supervises Front Desk associates including scheduling,
training, assigning and directing work, appraising performance,
rewarding and disciplining associates
Addresses guest and associate complaints and resolves problems
Responds to guest inquiries.
Orders and maintains inventory of Front Desk supplies.
Performs other duties as assigned.
QualificationsAssociate's degree required; Bachelor's degree
preferred; 1-3 years of related lodging industry experience
Previous supervisory/leadership experience strongly preferred
Recent graduates or students in their final semister of a
Bachelor's program in Travel and Hospitality are strongly
encouraged to apply
Conditions of EmploymentCandidates who do not attach a current
resume will not be considered.
More InformationPlease attach a resume for consideration.
Who We AreTake your career beyond the ordinary-to the
At Delaware North, you'll love where you work, who you work with,
and how your day unfolds. Whether it's in sporting venues, casinos,
airports, national parks, iconic hotels, or premier restaurants,
there's no telling where your career can ultimately take you. We
empower you to do great work in a company with 100 years of
success, stability and growth. If you have drive and enjoy the
thrill of making things happen - share our vision, grow with
Delaware North is one of the largest and most admired,
privately-held hospitality companies in the world. Founded and
owned by the Jacobs family for nearly 100 years, it is a global
leader in hospitality and food service with operations in the
sports, travel hospitality, restaurants and catering, parks,
resorts, gaming and specialty retail industries. Delaware North has
annual revenue exceeding $3 billion with 60,000 employee
associates. To learn more, visit www.delawarenorth.com.
All applicants will be subject to a pre-employment background check
and may be subject to a pre-employment drug test depending upon the
position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries
consider applicants for all positions without regard to race,
color, religion, creed, gender, national origin, age, disability,
marital or veteran status, sexual orientation, or any other legally
protected status. Delaware North is an equal opportunity employer.
Keywords: Delaware North, Buffalo , Hotel Front Desk Supervisor - The Westin Buffalo, Hospitality & Tourism , Buffalo, New York
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