Hotel Front Desk Supervisor - The Westin Buffalo

Company: Delaware North
Location: Buffalo
Posted on: December 4, 2019

Job Description:

Our Exciting Work EnvironmentExperience the vibrant energy of downtown Buffalo with a stay at the city's most elite hotel, The Westin Buffalo. Westin Hotels & Resorts redefines personal and instinctive service with an effortless style and gracious attitude that ensures a truly unforgettable experience for our guests and associates. Every Westin is a haven of serenity and a distinctive alternative for those who appreciate a higher standard. Associates are empowered to "de-stress" their guests and serve them on the "road to renewal".

Owned and operated by Delaware North, the Westin is situated on the first five floors of the company's global headquarters and is a short walk to arts and entertainment venues, prominent historical sites and major corporate offices.

The Westin's 115 guestrooms and suites are beautifully appointed with energizing amenities and high-end finishes, all of which are designed to make you feel better than when you arrived, including Westin's signature Heavenly Bed and the invigorating Heavenly Bath.

Stunning views of the Buffalo skyline are seen from the elegant Grand Ballroom, with a unique elliptical shape to capture the best views in the city. An Executive Boardroom and spacious outdoor Courtyard round out over 7,000 square feet of flexible, light-filled event space that can accommodate intimate gatherings of 20 or inspiring events of up to 350 people.

The OpportunityAssist the Front Desk Mananger in leading the Front Office operations by providing guidance and leadership to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

Position DetailsWeekend and Holiday availability requiredl; shifts will vary.

ResponsibilitiesDirects daily activities of Front Desk; analyzes and organizes operations and procedures for Front Desk; ensures Front Desk operations are in compliance with applicable company policies and programs.
Directly supervises Front Desk associates including scheduling, training, assigning and directing work, appraising performance, rewarding and disciplining associates
Addresses guest and associate complaints and resolves problems
Responds to guest inquiries.
Orders and maintains inventory of Front Desk supplies.
Performs other duties as assigned.

QualificationsAssociate's degree required; Bachelor's degree preferred; 1-3 years of related lodging industry experience required
Previous supervisory/leadership experience strongly preferred
Recent graduates or students in their final semister of a Bachelor's program in Travel and Hospitality are strongly encouraged to apply

Conditions of EmploymentCandidates who do not attach a current resume will not be considered.

More InformationPlease attach a resume for consideration.

Who We AreTake your career beyond the ordinary-to the extraordinary.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com.

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, Buffalo , Hotel Front Desk Supervisor - The Westin Buffalo, Hospitality & Tourism , Buffalo, New York