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LPN Care Coordinator

Location: Buffalo
Posted on: May 27, 2023

Job Description:

SUPERVISOR: Nurse Manager HOURS: M-F 8 - 5, Some Sat 9 - noon, Flexibility based upon need
CLASSIFICATION: Hourly/Full-Time/Non-Exempt

  • 1-2 years' experience providing clinical services in a healthcare setting; experience in community/outpatient
  • Education: LPN licensure in the State of New York required
  • Proficiency in typing and navigating Medent to the end that communication is accurate, timely, and efficient.
  • Because the work environment includes patient homes, the LPN must be sensitive to cultural traditions that dictate hospitality, and employ principles of infection and pest control.
  • Requires the ability to travel to multiple office locations; valid driver's license and completion of Motor Vehicle Driving Record (MVR) with HR department.
  • Demonstrates ability to carefully set priorities, meet deadlines, and schedule time efficiently.
  • Ability to follow-up and follow-through with strong attention to detail, and to work well and maintain professionalism under occasional times of stress and pressure.
  • Demonstrates ability to follow oral and written instructions and ability to work with others through teamwork.
  • Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community. JOB SUMMARY: The Licensed Practical Nurse (LPN) Care Coordinator provides support for the subset of JRCHC patients who are medically complex and/or medically fragile, and have difficulty making it into the office to see their provider. The majority of the patients will see multiple specialists, require polypharmacy, and lack adequate social support. Many will have a mental health diagnosis that complicates their care.
    The LPN will provide care coordination services to address limited health needs, and extensive administrative needs of patients who meet the above criteria. Together with the nurse practitioner, nurses, patient navigators, care coordination team members, and pharmacists, the LPN will assist in care plan implementation and execution, develop care management strategies for patients and provide linkages for the various health and social needs of patients. Whenever and wherever necessary, the LPN will serve as an advocate for individuals, families and communities.
    • Works in the field in a variety of Erie County settings, including all JRCHC sites, patient homes, medical day centers, in-patient floors of hospitals and nursing homes.
    • May accompany patients to specialist visits.
    • Assist the nurse practitioner on days that patients come to the office - performing all duties described in the LPN office position.
    • May be asked to obtain lab specimens and administer injections (such as influenza vaccines) for patients who do not come into the office.
    • While conducting remote work the LPN will establish a home office area and assist patients with video-visits, field calls for the nurse practitioner and remain active on the electronic health record, Medent.
    • Utilizing Medent the LPN will independently foster an informed and therapeutic relationship with the patient and their family.
    • Under the direction of the supervising nurse practitioner, the LPN will provide patient/family education. This will not be limited to, and may include:
      • Communication with JRCHC staff through the patient portal
      • Enrollment in the Jericho Road Pharmacy
      • Review of accepted printed and web-based patient education materials related to chronic disease
      • Medication administration
      • Diet and lifestyle education
      • There is an emphasis on engaging patients across care settings such as the transition from hospital to home, and following specialist visits. With direction from the nurse practitioner, the LPN will facilitate linkages, and maintain ongoing communication on behalf of the patient and nurse practitioner with:
        • Specialist offices
        • Hospital discharge planners
        • Certified nursing agencies (CHHA's)
        • Managed care organizations (MLTC)
        • Health Homes (JRCHC, GBAUHN, etc...)
        • Outpatient programs (PT, Medical Day)
        • Pharmacies
        • DME and medical supply providers The person in this position should be able to demonstrate on a daily basis a commitment to the organizational mission, vision and values of JRCHC.
          Our Mission: Jericho Road Community Health Center provides wholistic healthcare for the underserved and marginalized communities in Buffalo and across the world in order to demonstrate the unconditional love of Jesus.
          Our Vision: Our vision is for underserved and marginalized individuals, families, and communities in Buffalo and across the world to become healthy and whole.
          Core Values: We strive to foster faith and hope in ourselves and in our clients.
          • Compassion: We maintain a deep care for the hurting in our community.
          • Dignity: We uphold a mutual respect of each person's intrinsic value.
          • Health: We consider body, mind, spirit, and relationship with God, others, community, and self as components of health.
          • Integrity: We seek to be honest, accountable, and transparent in all practices and interactions.
          • Justice: We advocate for society's most vulnerable members in all forums.
          • Participation: We maintain constant dialogue with our community to inform our services.
          • Sensitivity: We esteem each person's culture and individuality with humility.
          • Sustainability: We build upon the assets and resources of the community in order to facilitate self-sufficiency.
          • Wholism: We engage numerous strategies, in and out of the clinical setting, to promote health and wholeness. Individuals who hold positions at Jericho Road Community Health Center should possess the following qualification and capabilities:
            • Passion for serving individuals personal and community development
            • Excellent verbal and written communication skills
            • Experience working with EMR, Medent preferred
            • Project-management experience
            • Strong organizational skills and attention to detail
            • Proficiency in Microsoft Office programs and Google suite of programs or willingness to learn
            • Creativity and problem-solving capabilities
            • Positive and engaging interpersonal skills
            • Strong self-motivation
            • Ability to travel between sites if necessary to serve multiple locations
            • Experience working with low-income, diverse, multilingual populations highly desired
            • Able to interpret, adapt, and apply guidelines and procedures
            • Must be self-motivated and able to function independently and in teams at all levels
            • Strive to serve various communities and socioeconomic statuses in a culturally competent way
            • Attend required training as deemed mandatory by organization or to continue education in field
              PHYSICAL REQUIREMENTS: Must be able to sit or stand for long periods of time. Exert up to 50lbs. pushing, pulling, or lifting. Walking, climbing stairs required. Able to talk/hear and communicate with others with or without reasonable accommodation.
              TRAVEL REQUIREMENTS: Must be able to travel to sites while maintaining standards of safety and compliance with motor vehicle traffic laws. This position may require travel for necessary training and conferences.

Keywords: JERICHO ROAD MINISTRIES, INC., Buffalo , LPN Care Coordinator, Healthcare , Buffalo, New York

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