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Spectrum Sr. Manager, Stores

Company: Spectrum
Location: Buffalo
Posted on: August 18, 2019

Job Description:

Client Reference Code: 246509-2
JOB SUMMARY
Provides management for the Charter Stores within scope of responsibility. Meets and exceeds budgeted sales and revenue goals by implementing sales plans to support company wide goals. Ensures assigned Stores contribute to the acquisition and retention of customers, resulting in customer and revenue growth

MAJOR DUTIES AND RESPONSIBILITIESAssist Regional Director in developing and managing sales plans to meet or exceed customer growth and revenue projections by overseeing the implementation of strategies for selling Charter products and servicesCommunicate overall plan, strategy and matrix requirements to Store Managers; monitor and evaluate resultsCreate an environment of continuous learning and development where employees are able to enhance their skills and maximize their potential through coaching, training and objective performance managementAssist in managing store appearance and equipment inventory of all Stores within scope of responsibility, providing a consistently professional and welcoming atmosphere for customersSupport Store Managers in the recruitment and training of Store personnal as necessaryEnsure compliance with Cash Management Policy and work order controls, including assisting Store Management with auditsManage completion and balancing of monthly reports and complete other reporting as requiredProvide daily coaching and leadership to Store teams, including training, performance recognition and improvement plansMake corrective action recommendations as neededMentor Store Managers in leading their teamsEffectively manage crisis situations and escalate to Store Leadership as necessaryAssist with budgeting process as needed, manage departmental expenditures within budgeting guidelinesSupport Store Management with maintenance of accurate files and records; overseeing building and office equipment maintenance as requiredProvide guidance, monitor and manage the compliance of all Company policiesAssist Store Management in scheduling employee work hours and maintaining appropriate levels of staffing for all Stores within scope of responsibility as needed
Must possess mastery of Store Manager functions and assist Management teams within scope of responsibility as necessary

REQUIRED QUALIFICATIONS
Skills/Abilities and KnowledgeAbility to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional mannerPossess a self-motivated, competitive spirit and desire to manage and motivate othersCarry a positive and professional demeanorDetailed orientated and a good problem solverAbility to effectively recruit and manage sales teamsTravel to multiple locationsKnowledge and ability to use computer and software applicationsKnowledge of employment laws and proceduresKnowledge of general accounting and billing proceduresValid driver?s license and ability to meet Company?s motor vehicle requirements
Education
Bachelor?s Degree or equivalent work experience

Related Work Experience
6+ yrs: Sales experience
6+ yrs: Customer Service experience
6+ yrs: Supervisor experience
4+ yrs: Sales Management experience
3+ yrs: Cable/Telecommunications Industry experience

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Advanced knowledge of telecommunications products and services
Advanced knowledge of all functions and related tasks in the area of customer relations

WORKING CONDITIONS
Retail environment
Exposure to moderate noise levels
Travel as required

District Manager' 'Multi-Unit' 'Area Manager' 'Retail' 'Retail Director'
Job Code : SRL611 Sr Mgr, Store Exempt 246509BR

Keywords: Spectrum, Buffalo , Spectrum Sr. Manager, Stores, Executive , Buffalo, New York

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