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Process Improvement Manager II

Company: M&T Bank
Location: Buffalo
Posted on: August 14, 2019

Job Description:

Job Details Company Overview Overview: Responsible for leading significant process improvement projects and initiatives for efforts crossing one or more business lines using a strategic approach. Uses tools from Six Sigma, LEAN, Project Management and Change Management to consult with the business and executive management to develop strategic recommendations and improve Bank-wide and cross business processes at an enterprise level. Primary Responsibilities: - Direct development of continuous improvement initiatives for multiple projects, consult with, and influence internal contacts at all levels across the Company, creating value and buy-in as the lead process improvement transformation partner. - Lead process improvement initiatives through the use of measurements, analysis and discussion of process alternatives to arrive at viable solutions and best practices. - Prepare recommendations for presentation to senior management for the prioritization and execution of process re-engineering efforts. - Manage and develop project plans and/or execution framework for assigned activities. - Identify and document opportunities for process automation (e.g. robotics); develop business case. - Communicate project status, issues and risks to project sponsor on a regular basis. - Ensure sustainable measurement systems for key deliverables are in place for each project. - Develop business case and project benefits and monitor actual results against projected benefits. - Communicate Process Re-engineering efforts to senior managers through formal and informal channels to ensure their awareness and support as well as identify any issues. - Facilitate decision-making sessions with senior managers across multiple areas of the Bank to obtain consensus and direction on organizational change and Project and Process efforts - Coach and mentor less experienced process practitioners, business partners, and participants in Bank-wide process excellence training programs on process improvement methodologies and change management. - Drive implementation of solutions within the business where required. - Responsible for measuring, tracking and reporting of benefits on an ongoing basis up through one year after project completion. - Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. - Promote an environment that supports diversity and reflects the M & T Bank brand. - Maintain M & T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. - Complete other related duties as assigned. Scope of Responsibilities: This position manages and executes Process Re-engineering projects impacting multiple lines of business within a division to improve efficiency, reduce expenses and provide improved service to customers. Education and Experience Required: Bachelor's degree and a minimum of 5 years' relevant work experience, or in lieu of a degree, a combined minimum of 9 years' higher education and/or work experience, including a minimum of 5 years' relevant work experience Six Sigma Green Belt or Lean Certified Strong verbal and written communication skills Strong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guide Experience handling multiple tasks and working under time constraints in support of various assignments Demonstrated leadership or management experience Education and Experience Preferred: Minimum of a Bachelor's degree in a technical, finance, or business discipline Minimum of 6 years' relevant experience Financial services experience Certified Six Sigma Black Belt Self-motivated Results-driven Well organized individual Ability to think strategically Skills required Benchmarking (Project Management) Metrics Business Process Improvement Program Management Project Management Change Management

Keywords: M&T Bank, Buffalo , Process Improvement Manager II, Executive , Buffalo, New York

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