Senior IT Program Manager
Company: Delaware North
Posted on: March 16, 2019
Our Exciting Work EnvironmentThis position will be based out of Delaware North---s new global headquarters, a state-of-the-art, 12-story, mixed-use building in downtown Buffalo, N.Y. The headquarters facility, reflective of our values, integrates the latest advances in environmental, energy conservation and office design.----The OpportunityThe Sr. IT Program Manager (PM) is be responsible for the overall direction, coordination, implementation, execution, control and completion of technology programs and projects ensuring consistency with company strategy, IT standards, IT architecture and IT department commitments. This includes partnering with a wide variety of business units and programs. The PM will manage scope, cost and schedule (the triple constraints) through creating and maintaining program and project plans that communicate tasks, milestone dates, status updates and resource allocation. PM will facilitate risk, change and integration management.-- PM will track, monitor and record validation from project teams with regards to quality assurance and Legal and IT compliance.-- Regular activities for this role include the following:
- Lead the planning and implementation of programs including major Point of Sale implementations from new stadium constructions and enterprise software installation to new solution evaluations and unit acquisitions. Facilitate and ensure communications to business leadership and sponsors are comprehensive to facilitate program success. Facilitate the definition of and Business and IT approval of program or project scope, cost and schedule. Forecast resource allocation requirements: define project tasks and resource requirements as key inputs into weekly IT forecast meetings. Coordinate internal and external resources. Define the responsibilities of parties involved in the program including customers, management, IT management, project team, vendors and others affected by the project. Comply and enforce IT and Company-wide policies and procedures. Execute program initiatives driving successful program completion including organizing and conducting program and project team meetings, program and project kick-off meetings and setting expectations related team meetings with sub-teams. Manage program budget and internal program invoicing processes. Develop Risk Plan, facilitate contingency plan actions and conduct regular Risk Analysis reviews. Identify, track, monitor, escalate and communicate program-related issues, scope changes, variances and contingencies that may arise during the implementation of IT projects. Facilitate solutions with the appropriate customer(s). Ensure proper documentation and facilitate transition to support. Complete close-out activities including program and project financial reconciliations, lessons learned. Develop proposed budgets and manage operational costs; conduct near and long-term financial forecasts for expanded functionality/user base.-- Establish and maintain regular written and in-person communications with the organization---s executives, stakeholders, department heads, and end users regarding pertinent project activities regarding cost, scope and schedule.-- -- Prepare RFPs, bid proposals, contracts, scope of work reports, reconciliations, and other documentation for IT programs and associated efforts.-- --Required Skills & Experience:
Bachelor---s Degree required, Master---s Degree preferred. Qualification in project management or equivalent.-- Demonstrated 8-10 years--- experience with Agile methodologies. Knowledge of theoretical with practical application of program and project management. Knowledge of program and project management techniques and tools. Direct work experience in program and project management capacity. Proven experience in risk identification, management, and mitigation.-- Proven experience in change management. JIRA and Confluence software experience a plus. Some high priority or strategic initiatives may require extended hours and/or travel (30%) Who We AreTake your career beyond the ordinary---to the extraordinary.At Delaware North, you---ll love where you work, who you work with, and how your day unfolds. Whether it---s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there---s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at www.DelawareNorth.com.All applicants will be subject to a pre-employment background check and may be subject to a--pre-employment--drug test depending upon the position and/or client requirements.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.-- Delaware North is an equal opportunity employer.#LI-PE1--
Keywords: Delaware North, Buffalo , Senior IT Program Manager, Executive , Buffalo, New York
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