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Client Implementation Manager

Company: Collabera
Location: Depew
Posted on: January 24, 2023

Job Description:

  • The Implementation Management role is responsible for leading the deal migration for existing client programs from the legacy platform to the newly launched Trade Transformation platform(s).
  • This will include the development of robust plans and priorities to drive delivery of client implementation programmes, along with executing activities as part of the end-to-end client execution and transaction fulfilment lifecycle.
  • This position manages the end-to-end customer deal migration from the existing platform to the new trade transformation platform for all deals within the defined population(s), ensuring all aspects of the deal are appropriately addressed, including client legal documentation, integration testing, client training, and client specific requirements, such as reporting are completed prior to the client going live on the new platform.
  • The tasks for this role will include, but is not limited to the following:
  • Ensures close and effective working relationships with key stakeholders: HBUS GTRF, Global, IT, Risk and the client.
  • Acts as the central point of planning and coordination the for the migration of all programmes,maintaining a robust and efficient control environment to ensure good operational, financial and project management compliance with policy and procedures, together with early identification and effective resolution or escalation of issues
  • Devises a communication strategy for client outreach and Has regular interaction with the client, explaining the benefits of the new platform, walks the clients through the new documentation, works with them on testing the new platform and associated interface and handhold the clients and successfully help them migrate to the new platform
  • Works as a conduit between frontline, IT and operational teams to ensure scheduling is aligned with client and business needs. Ensures distributed client material is accurate and reliable.bank,finance,trade

Keywords: Collabera, Buffalo , Client Implementation Manager, Executive , Depew, New York

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