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Community Relations Manager

Location: Buffalo
Posted on: May 16, 2022

Job Description:

Description:Position SummaryThe Community Relations Manager has primary responsibility for the development of key stakeholder relationships between Person Centered Services and individuals & families, via regional advocacy groups, associations, committees, school districts & legislative entities.The position also promotes Care Coordination services offered by Person Centered Services by identifying membership growth opportunities in the East or West Region. The Manager will be able to educate individuals, families, advocates and organizations on Care Coordination services. This position will build and establish relationships within community groups such as schools, hospitals, clinics, providers and other community-based organizations that serve individuals with intellectual and/or development disabilities in order to generate new enrollment opportunities and raise brand awareness.Why Work for Person Centered Services?When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals:

  • $1,000 HIRING BONUS!
  • 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year!
  • Comprehensive health insurance plans for you to choose what best fits your needs (Medical, Dental & Vision)
  • 401(k) - the Company matches 50% of the first 6% up to a maximum of 3%
  • Company paid benefits: basic life insurance and long-term disability
  • Employee Discount and Wellness Programs
  • Professional development opportunities including mentorship program options and ongoing coachingPosition Responsibilities
    • Establishes relationships with relevant organizations in the service area and maintains regular communication with them, providing support when necessary.
    • Develops, coordinates, and implements outreach strategies to key stakeholders. Routinely attends and presents at stakeholder meetings/events.
    • Acts as liaison between Individuals, Families and Advocacy groups for Person Centered Services.
    • Maintains regular contact with the Care Coordination Department and Senior Leadership Team to determine program outreach needs and adjusts strategies accordingly.
    • Maintains relationships between the Company and the developmentally disabled community.
    • Understands the needs of individuals and families, providing educational programming, and promoting activities that support Person Centered Services membership throughout the geographic scope it covers.
    • Distributes written materials, speaking to community groups, and visiting local area schools, clinics, hospitals, providers and other organizations in their designated territory.
    • Travels throughout the service area to educate the community and meet with people interested in receiving or referring services as needed.
    • Assists with social media efforts for Person Centered Services in conjunction with the Marketing Team.
    • Answers Care Coordination product and/or service questions to identify the value of Care Coordination services.
    • Completes all necessary paperwork, documentation, and follow-up as required (i.e. lead reports, outreach logs, scheduling and other administrative work).
    • Establishes and maintains key relationships within designated territory to generate potential enrollment opportunities.
    • Commits to a respectful, just, and supportive environment for individuals and coworkers aligning with the company's commitment to diversity, equity, and inclusion.
    • Performs other related duties as required or assigned.. Requirements: Position Requirements
      • Bachelor's Degree, required
      • 2 or more years of experience in enrollment, community outreach or similar role, required.
      • Knowledge of OPWDD funded services and supports, required.Knowledge, Skills, and Abilities
        • Familiarity with I/DD provider agencies, OPWDD, or Health Homes preferred
        • Detail-oriented and capable of professional, empathetic communication with key internal and external contacts.
        • Strong presentation and writing skills
        • Ability to keep sensitive and privileged information confidential
        • Demonstrates cultural competence
        • Demonstrates ethical and professional responsibilities and boundaries
        • Proactively approaches and prioritizes professional responsibilities
        • Ability and willingness to work in a fast-paced environmentWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: PERSON CENTERED SERVICES, Buffalo , Community Relations Manager, Executive , Buffalo, New York

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