Vice President, UX and Design

Company: DealerPolicy
Location: Buffalo
Posted on: January 15, 2022

Job Description:

DescriptionABOUT USOn the back of our latest funding round, DealerPolicy is making a significant investment in our insurance vertical and seeking a dynamic, customer obsessed design expert to lead our UX and Design team. .DealerPolicy is disrupting insurance distribution. We've teamed with top auto retailers in the country to deliver a unique point of sale, technology enabled insurance solution to car-buying customers. Our efforts have earned us the Liberty Mutual "Agent of the Future"-- - and Travelers "Agent of the Year"-- - awards and best Tech Startup in VT from the Tech Tribune.This is an amazing opportunity for individuals with the right mix of coaching and thought leadership skills who still enjoy diving into the details.No insurance experience necessary! We're looking for a disruptor. If you have an absolute passion for creating exceptional experiences for customers and if you are inspired by the work of Robert Cialdini and Steve Krug, come talk to us!WHAT YOU WILL DOTranslate company Vision, Objectives, and Key Results into a Design Vision for DealerPolicy's Insurance VerticalBuild and lead a world-class design team that delivers elegant, motivating designs that drive customers and users to actionCoach team members in and out of the UX and Design Team to develop new skills and advance their careers within DealerPolicyEnsure the Insurance Vertical UX and Design Team executes against the company vision and priorities delivering designs in a scheduled and timely fashion to allow Product to maintain a robust, deep Initiative, Epic, and Feature Backlog ready for Engineering to execute againstEstablish customer and user research processes and standards; execute against these standards to deliver insights throughout the customer journeyCommunicate customer and user research results throughout DealerPolicy; influence to ensure across the organization to ensure the customer is front of mind at DealerPolicyPartner with Marketing to represent the DealerPolicy Brand throughout our products and leverage the Brand to drive product performanceSet and maintain standards that reinforce DealerPolicy's brand and are easily executable by the Design and Engineering teamsDeliver quality products by ensuring designs put Customers and Users first and are executed against during product developmentDrive innovation in the Insurance industry by blowing up the standard form-based processes and replacing it with an intuitive, delightful Customer ExperienceEstablish a Persuasive Design Center of Excellence within DealerPolicy and promote the principles of persuasive design throughout Product and the broader organizationRequirementsWHAT YOU NEED TO BE SUCCESSFULRequiredAbsolute passion for customers and users and creating exceptional experiences for them10+ years leading a UX/Design team10-15+ years in the UX and design spaceMA/MS in Design, Human Factors Engineering, Human-Computer Interaction, Behavioral Science, or a related field or equivalent work experienceDemonstrated success building and leading multi-disciplinary design teamsTrack-record of coaching and developing the careers of others in the design spaceDemonstrated success managing multiple work threads in a complex, multi-product design shopWorking knowledge of persuasive design principles including the work of thought leaders such as Robert Cialdini, Steve Krug, BJ Fogg, and othersExceptional communication skills both verbal and writtenComfort and experience working with multi-variant testing toolsPreferredCertified work in Designing for Persuasion Emotion and Trust (PET)BenefitsDealerPolicy offers a comprehensive Benefits Package, which includesMedical, Dental and Vision InsuranceHealth Savings Account with company matchFSA, Dependent Care FSA and Commuter pre-tax benefitPTO allowance and holidays401(k) plan with company matchPaid Volunteer Hours

Keywords: DealerPolicy, Buffalo , Vice President, UX and Design, Executive , Buffalo, New York