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IT Vendor Relationship Manager - ERP

Company: Xylem
Location: Buffalo
Posted on: November 22, 2021

Job Description:

Xylem -?z?l?m-1) The tissue in plants that brings water upward from the roots;2) a leading global water technology company.Xylem, a leading global water technology company dedicated to solving the worlds most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the worlds water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com ?.**We Offer You More Than Just A Job**+ Professional Development To advance the capabilities of our people, we offer a wide variety of experiences to support our employees professional growth and continuous learning.+ Total Rewards We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.+ Watermark Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.+ Employee Networks Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Womens, LGBT+ and Allies, Veterans, People of Color and Allies, Emerging Leaders, and Working Parents Networks.**The Role:** The IT Vendor Relationship Manager acts as the key contact for IT team members and vendor accounts; has the ability to learn and understand IT roadmaps in order to assess near term and long term vendor engagement plans and priorities based upon the business needs; exercises oversite on vendor financial investments and total cost of ownership across IT categories and complete vendor portfolios in order to ensure Xylem is paying the least amount possible. Additionally, this position performs on-going Vendor Relationship Management activities which would include but are not limited to: contract management, governance and stewardship activities, risk management, vendor performance monitoring, data analytics/trends, problem resolution, invoicing/payment resolution, external audit requests, coordinate with legal to mediate disputes, and coordinates all vendor escalations within IT regarding issue resolution.**Essential Duties/Principal Responsibilities:**+ Primary partner to work alongside the IT ERP teams and Procurement colleagues in order to assist with developing statements of work (SOWs) and work products in support of a multiyear global ERP consolidation and deployment effort.+ Utilize risk management practices to mitigate contractual risk present in many vendor agreements. Including but not limited to core ERP vendors such as SAP and Infor as well as any other solutions which would be integrated into such ERP systems.+ Understand relevant market trends and vendors as they apply to Xylems ERP roadmap and existing supply base. Track, gather and analyze market and industry data.+ Ensure that vendors are either meeting or exceeding their contractual obligations by delivering quality solutions/services on time. Report on Performance Metrics, Scorecards, Annual Reviews and/or Customer Satisfaction Surveys.+ Assist with the adherence to VRM Director identified objectives, procedures, templates and workflow processes for vendor contracts and deliverable schedules. Utilize the enterprise contract management database that contains all executed contracts, as well as contracts that are under development but are not yet active. Track obligations, deliverables, and contract change notes. Manage and control access to documents as appropriate.+ Adhere to the Contract Playbooks as defined by the Xylem Legal department to develop, refine, and incorporate the appropriate operational legal protections in contracts, as warranted.+ Oversee daily operational requirements at a vendor level which could include but is not limited to invoice payments, goods receipt, and timely contract renewals.+ Ability to learn Xylem tools, eventually becoming proficient enough to train others (Catalyst, GEP SMART, Oracle GBS, SharePoint)+ Coordinate commercial and financial arrangements with vendors to include billing, invoicing, performance incentives, and internal chargebacks, where appropriate and in conjunction with the policy and procedures established by enterprise finance+ Work with vendors and key stakeholders to establish clear contract change control processes.+ Develop strong relationships and a high level of trust with IT management, business owners and IT procurement. Support enterprise objectives, influence key stakeholders, and jointly develop strategic sourcing strategies.+ Ensure that proper governance is applied and adhered to by IT team members and cross functional team efforts; particularly during the development of either a process change or solution change that requires a purchase or upgrade of externally provided services from vendors.+ Act as the interface between vendors and internal Xylem stakeholders. Clearly establishing and limiting points of contact for vendors and reinforce delegation of authority parameters for decision making.+ Conduct periodic vendor reviews/evaluations/audits that consider various performance levels as well as the provider relationship.+ Manage as the internal escalation point focal, any internal contract-related complaints or disagreements from the IT Leadership or other internal stakeholders.+ Understand relevant market trends and vendors as they apply to Xylems Application roadmaps and existing supply base. Track, gather and analyze market and industry data.+ Communicate fundamental changes in Xylems IT roadmap that may impact existing vendors, solution timelines and overall vendor performance.+ Effectively communicate a clear and concise overview of vendors (summary of key contract terms, risks, opportunities, and service delivery guidelines) to key stakeholders, and provide clarity on contract elements when required. (Example Quarterly Business Reviews)+ Act as primary liaison with IT Procurement to ensure pricing is competitive for IT vendors+ Participation in Xylem Watermark volunteer activities**Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:**+ Bachelor's Degree+ 4+ years experience in IT Vendor Management, Vendor Relationship Management, IT Operations and/or IT Strategic Sourcing.+ 2+ years experience managing managing ERP related IT projects in a complex environment+ Knowledge and understanding of organizational change management desired, but not required+ Ability to work in a matrix environment, demonstrating strong collaboration and partnering skills+ Comfortable with participating and possibly leading complex negotiations+ Commercial acumen to understand the deal, financial and budgeting skills+ Knowledge of business environment, service requirements and culture+ Comfortable with ambiguity and solving multiple complex problems+ Ability to work with offshore and international teams, understanding cultural differences and promoting one-team culture+ Effective strategy development and execution experience.+ Understanding of benchmarking and performance management processes and techniques.+ Possess customer service mindset.+ Ability to deal with vendors, suppliers, and contractors who provide technology services and goods.+ Ability to consistently meet assigned objectives, support team metrics, monitor progress and convey results against these measures.+ Prioritization; quickly creates focus on the most important issues.+ Excellent interpersonal skills including teamwork, issue resolution, negotiation, and customer relationship management.+ Experience in developing and executing plans, meeting deadlines, and operating under time constraints.+ Proven ability to influence change with a focus on service delivery and financial results.+ Excellent communication skills including the ability to present business and technical issues, ideas, and recommendations in verbal, written, and presentation formats.**Preferred Qualifications:**+ Experience negotiating and managing ERP contracts in an organization with a wide array of stakeholders across multiple competencies. Including both on premise and cloud deployments.+ Strong negotiation, influencing, and problem resolution skills+ Knowledge of and practical experience with process disciplines including incident management, problem management, and service level management+ Experience with vendor management life cycle activities**Physical Demands:**(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)+ Regularly required to sit or stand, reach, bend and move about the facility**Work Environment:**(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)+ Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.+ Remote position+ Will require travel to project sites.+ Employee use of personal protective equipment (PPE) may be required in certain situations.+ Employee must comply with all local regulations and published Company work rules as well as written instructions.+ Standard weekly job hours: 40 hours_Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law._#LI-BB1

Keywords: Xylem, Buffalo , IT Vendor Relationship Manager - ERP, Executive , Buffalo, New York

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