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Manager, Merchant Strategy & Operations - Caviar

Company: DoorDash
Location: Akron
Posted on: April 10, 2021

Job Description:

We're looking for a Merchant Strategy & Operations Manager to scale our merchant acquisition & retention strategy for Caviar.

About The Team

DoorDash is investing in Caviar, the premium marketplace for top local restaurants. As a Manager of Merchant Strategy & Operations, you'll be responsible for curating best-in-class restaurant selection, launching new products and services to help merchant partners grow, and owning new growth initiatives that will help to expand and improve the Caviar marketplace. As a part of the broader Caviar Strategy & Operations team, you will play a key part in implementing the next phase of growth for Caviar.

About The Role

As a Manager on the Merchant Strategy & Operations team, you'll drive the end-to-end process to identify, target, and acquire Premium merchants across all of our markets. This role will sit at the intersection of product, analytics, and sales & marketing teams to build and launch our playbook to acquire the best restaurants. This includes determining the product strategy and roadmap, improving process design, and designing strategic initiatives to enhance sales team productivity.

You're Excited About This Opportunity Because You Will---

  • Strategize - Build the strategy for Premium selection health, including which top merchants we need and how to get them
  • Implement - Drive go to market planning & execution for new Selection initiatives to help build our Premium merchant base
  • Analyze - Build models to define selection success, new product KPIs, and support our cross-functional teams
  • Experiment - Use data-driven decision making to run tests on everything from new merchant initiatives to existing optimization
  • Influence - Work cross-functionally across the company to land key initiatives, building relationships with internal stakeholders and restaurant partners
    Our best Strategy & Operations Managers are motivated, analytical, data-driven problem solvers. They have exceptional interpersonal, communications and relationship-building skills. They're general managers who are willing to roll up their sleeves and do whatever it takes to make the business successful.

    We're Excited About You Because---
    • You have 4+ years of experience in strategy and operations or consulting; direct management experience, high-growth startup experience is preferred
    • You have a proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex and fast moving environment
    • You have excellent analytical thinker who can deliver actionable recommendations out of complex datasets; SQL is a plus
    • You have expert communication and interpersonal skills
    • You're entrepreneurial - You have a bias towards action, an ownership mentality and are able to thrive in a fast-paced, constantly changing work environment
    • You're naturally curious - You always look for ways to innovate and improve and want to shape the vision and direction of the company
    • You're gritty - You roll up your sleeves and do whatever it takes to make things successful
    • You're a relationship-builder - You can influence and motivate people at all levels across a variety of job functions
    • You're a problem solver - You can independently translate high-level goals into actionable plans
      Why You'll Love Working at DoorDash
      • We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
      • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
      • We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
      • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
      • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
      • We offer great compensation packages and comprehensive health benefits.

        About DoorDash

        DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at .

        Our Commitment to Diversity and Inclusion

        We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Keywords: DoorDash, Buffalo , Manager, Merchant Strategy & Operations - Caviar, Executive , Akron, New York

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