Regional Field Manager

Company: CRST International, Inc.
Location: Buffalo
Posted on: January 9, 2021

Job Description:

Job Summary: The Regional Field Manager position is responsible for total oversight and management of assigned programs and subcontractors (in some cases, Installs' employees) within a specified geographical area. The Regional Field Manager is accountable for the Balanced Scorecard execution across all service companies and clients supported by Installs'/complex installation business.Essential Duties and Responsibilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Performs Regional support and administrative tasks including, but not limited to:

• Ensures timely service is available to all Clients for agreed-upon SLAs. This includes the ability to flex capacity around peak selling seasons, contingency planning, and expected or unexpected growth ramps in business.
• Assists in recruitment and conducts interviews with new subcontractor candidates.
• Assist market managers and field support against KPI's and OKR's for area of responsibility, as directed by Regional Manager.
• Maintains contact with Client management in assigned geographic area & responds to any inquiries in an expeditious and complete manner.
• Forges and maintains business relationships with all key subcontractors for area of responsibility. Identifies training opportunities & coaches primary business owners for success. Inspires subcontractors to perform at their best. Recommends termination of contracts, as necessary.
• Assists compliance department in obtaining insurance and contract renewals from subcontractors & investigates contract terminations from tech request to avoid network deterioration.
• Completes all assigned tasks in a thorough and workmanlike fashion. This includes timely return of phone calls, emails, and Client, subcontractor, or internal inquires.
• Ensures all legal paperwork, documents, and communication are forwarded to the corporate office for review
• Maintain the confidentiality of all company and client informationTo perform the job successfully, an individual should demonstrate the following competencies:
  • Customer Service
  • Communication
  • Teamwork
  • Ethics
  • Planning/Organizing
  • Quality
  • Dependability
  • Analytical Thinking
  • Problem Solving
  • Adaptability
  • InitiativeMinimum Qualification Requirements:
    • Bachelor's degree or equivalent experience is preferred
    • High School Diploma or GED required
    • Technical training or industry related certifications are preferred
    • Prior management of field service technicians preferred
    • Proven success in service industry preferred
    • Experience in final mile logistics, third party administration, installation, and/or repair of appliances, consumer electronic products, or home services products preferred
    • Experience in labor rate negotiations preferredCRST is an EOE. Successful candidate will be subject to a pre employment background check and drug screen.

Keywords: CRST International, Inc., Buffalo , Regional Field Manager, Executive , Buffalo, New York