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Regional Field Manager

Company: CRST International, Inc.
Location: Buffalo
Posted on: January 9, 2021

Job Description:

Job Summary: The Regional Field Manager position is responsible for total oversight and management of assigned programs and subcontractors (in some cases, Installs' employees) within a specified geographical area. The Regional Field Manager is accountable for the Balanced Scorecard execution across all service companies and clients supported by Installs'/complex installation business.Essential Duties and Responsibilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Performs Regional support and administrative tasks including, but not limited to:

  • Ensures timely service is available to all Clients for agreed-upon SLAs. This includes the ability to flex capacity around peak selling seasons, contingency planning, and expected or unexpected growth ramps in business.
  • Assists in recruitment and conducts interviews with new subcontractor candidates.
  • Assist market managers and field support against KPI's and OKR's for area of responsibility, as directed by Regional Manager.
  • Maintains contact with Client management in assigned geographic area & responds to any inquiries in an expeditious and complete manner.
  • Forges and maintains business relationships with all key subcontractors for area of responsibility. Identifies training opportunities & coaches primary business owners for success. Inspires subcontractors to perform at their best. Recommends termination of contracts, as necessary.
  • Assists compliance department in obtaining insurance and contract renewals from subcontractors & investigates contract terminations from tech request to avoid network deterioration.
  • Completes all assigned tasks in a thorough and workmanlike fashion. This includes timely return of phone calls, emails, and Client, subcontractor, or internal inquires.
  • Ensures all legal paperwork, documents, and communication are forwarded to the corporate office for review
  • Maintain the confidentiality of all company and client informationTo perform the job successfully, an individual should demonstrate the following competencies:
    • Customer Service
    • Communication
    • Teamwork
    • Ethics
    • Planning/Organizing
    • Quality
    • Dependability
    • Analytical Thinking
    • Problem Solving
    • Adaptability
    • InitiativeMinimum Qualification Requirements:
      • Bachelor's degree or equivalent experience is preferred
      • High School Diploma or GED required
      • Technical training or industry related certifications are preferred
      • Prior management of field service technicians preferred
      • Proven success in service industry preferred
      • Experience in final mile logistics, third party administration, installation, and/or repair of appliances, consumer electronic products, or home services products preferred
      • Experience in labor rate negotiations preferredCRST is an EOE. Successful candidate will be subject to a pre employment background check and drug screen.

Keywords: CRST International, Inc., Buffalo , Regional Field Manager, Executive , Buffalo, New York

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