BuffaloRecruiter Since 2001
the smart solution for Buffalo jobs

Director of Client Operations

Company: Premise Health
Location: Tonawanda
Posted on: September 17, 2020

Job Description:

Welcome to the new standard of healthcare!

Premise Health is the worlds leading healthcare access provider. We deliver purpose-driven career experiences in a culture-centric work environmentensuring that employees at the nation's best companies get, stay, and be well. In a changing healthcare environment, we know there's a better way for organizations to help their people live healthier lives by delivering the right care at the right time, right where they work. Partnered with visionary organizations around the globe, we offer a broad range of healthcare services and deliver an effortless patient experience that raises the bar, lowers costs, and redefines the meaning of quality care. By shifting the conversation from cost to return and from treatment to prevention, we are committed to help people, their families, and the organizations they work for be at their best.

Its hard to pinpoint a typical day here (and who wants typical anyway?), but as the Director, Client Operations, you will oversee and direct the operations management of multiple employer worksites across all lines of health within a geographic area working remotely. This role is a subject matter expert and provides expertise managing or mentoring Health Center Leadership staff.

What Youll Do for Us:


  • Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value-added strategies and demonstrates the ability to proactively identify client needs related to healthcare trends.
  • Identifies processes to improve overall performance of health centers and defines innovative measurements of performance standards to integrate corporate strategies.
  • Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes.
  • Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
  • Identifies and requests participation from corporate departments in strategic meetings as client needs dictate.
  • Owns client/site meetings, committees, and task forces to support strategic initiatives and goals.
  • Operational lead on implementations then hands-off to Director, Operations post-go-live.
  • Coordinates and productively facilitates communication across remote sites and effectively navigates through multilayer client relationships (vendors, consultants, etc).
  • Demonstrates the ability to effectively manage complex multiple lines of service and clients.
  • Provides effective leadership, coaching, and mentoring at the site level.
  • Builds talent to proactively manage additional LOS.
  • Participates in sales process.
  • Escalation point for clients.
  • Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.
  • May be asked to complete ad hoc projects.
  • Manages site level supervisors.
  • Owns the client/site meetings, committees and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate.
  • Coordinates and communicates across remote sites and shares best demonstrated practices with peers.
  • May be asked to complete ad hoc projects.
  • Oversees the management of up to 15 remote centers with multiple lines of service.
  • Manages the relationship of up to 10 clients.
  • Manages a portfolio of $2M - $10M in Gross Annual Revenue
  • Manages (direct and indirect) up to 10 - 50 FTEs.


    Education:

    • Bachelors degree in a related field preferred or equivalent experience.

      Experience:

      • 7+ years experience in a business environment or related industry, managing others
      • Experience managing remote teams
      • Healthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred.
      • Experience in an Operations function desired
      • Prior budget and P&L responsibility desired
      • Demonstrated experience with medical information management systems

        Knowledge and Skills:

        • Demonstrated process or efficiency management.
        • Strong Excel, PowerPoint, Word and Outlook skills required
        • Strong written, verbal and presentation skills required
        • Excellent demonstrated follow up skills & attention to detail
        • Ability to work both independently and as a team member
        • Strong relationship building skills
        • Ability to interact at all levels of the organization (both internal and external)
        • Demonstrated strong leadership skills
        • Demonstrated adaptability and ability to manage change
        • Knowledge of Workers Compensation, Medicare and/or clinical standards of practice preferred.


          What Well Do for You:

          At Premise Health, youre not an employee youre a team member. We have health centers, pharmacies, fitness centers and offices scattered across the country, but were all working together to deliver exemplary and delightful service to our clients, their employees and family members. Were proud of the culture weve built, and we aim to assist our team members in living their best life in and out of the workplace. Thats why youll find us taking a yoga class together or starting a book club. We know that we can only help people get, stay, and be well if we do the same for ourselves. Were also not afraid to share what were up to check out some of our smiling faces.

          As an employer, we want to compensate you for the work you do with more than a paycheck (although youll get one of those too). Premise Health offers competitive benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, and a company-sponsored wellness program. We are an equal opportunity employer of nice people and value inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: Premise Health, Buffalo , Director of Client Operations, Executive , Tonawanda, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Physician / Psychiatry / Pennsylvania / Permanent / Medical Director/P
Description: Medical Director needed for Psychiatry program/hospital in Erie, PA br 62 bed
Company: FCS - Psychiatric Recruitment
Location: Erie
Posted on: 09/28/2020

Sr. Manager, Systems Engineer
Description: Description: Job Title --- Sr. Manager, Systems Engineer Job Location --- Rochester, NY Job ID --- CS20201408-49189 Job Description: The Chief Systems Engineer CSE is seeking an Sr. Engineering Manager (more...)
Company: L3Harris Technologies
Location: Rochester
Posted on: 09/29/2020

Assistant Store Manager-Boulevard Mall
Description: Claire's - A Career that's always in style Assistant Store Manager Opportunity About The Role As an Assistant Store Manager at Claire's, you will support your Store Manager with the following Driving (more...)
Company: clairesinc
Location: Buffalo
Posted on: 09/28/2020


Sr. Manager, Electrical Engineering
Description: Description: Job Title --- Sr. Manager, Electrical Engineering Job Location --- Rochester, NY Job ID --- CS20201708-49244 Job Description: The candidate will provide management and supervision to a Product (more...)
Company: L3Harris Technologies
Location: Rochester
Posted on: 09/29/2020

Senior Architect / Development Manager
Description: We are looking for candidates who have 7 years of experience in software development, with at least
Company: Cogent IBS, Inc
Location: Buffalo
Posted on: 09/26/2020

Area Manager
Description: JOB SUMMARY br Our Spectrum District Manager for our Buffalo Area Stores is responsible for building, owning and driving a sales and retention culture across the 6 Spectrum Stores within a key metro (more...)
Company: Spectrum
Location: Buffalo
Posted on: 09/25/2020

Chief Data and Analytics Officer
Description: We're looking for a candidate to fill this position in an exciting company. li Inclusive of the Data and Analytics department and development of new data analytics capabilities across the Organization (more...)
Company: Mayo Foundation for Medical Education and Research
Location: Rochester
Posted on: 09/26/2020

Manager, Electrical Engrg
Description: Job Description: 10 10 The candidate will provide management and supervision to a Product Support Engineering team for manufacturing tactical radio products and accessories. This will include lifecycle (more...)
Company: L3Harris Technologies
Location: Rochester
Posted on: 09/29/2020

Assistant Store Manager
Description: As an Assistant Store Manager, you will assist the Store Manager with store operation and implementation of our company's Servant Leadership - Integrity, Guest Focus, Accountability, Recognition, Excellent (more...)
Company: 7-Eleven
Location: Tonawanda
Posted on: 09/28/2020

Sales and Operations Management Trainee
Description: br br Position Summary: br Take charge. Think fast. Move forward. As a Sales and Operations Management Trainee in our fast-paced environment, you will use your hard-earned degree to run a business (more...)
Company: Penske
Location: Buffalo
Posted on: 09/26/2020

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Buffalo RSS job feeds