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Product Manager

Company: iModules
Location: Buffalo
Posted on: January 17, 2020

Job Description:

Summary:

The Product Manager is responsible for coordinating the daily functions related to the operation of one or more Campus Labs products. The Product Manager will help execute product-specific goals that are aligned with the broader Campus Labs product solution offerings. Additionally, the Product Manager will collaborate with other units within the organization to ensure that company strategies and operations are carried out efficiently and effectively.

Responsibilities:


  • Engage frequently with a variety of stakeholders-including clients and internal staff members-to identify and document feedback and capabilities that clients would value or benefit from having addressed by Campus Labs product offerings.
  • Seek input from internal staff across the entire company to aid in the analysis of the risks, costs, and opportunities associated with product development decisions as needed.
  • Work with software development managers to create, maintain, and prioritize items on product roadmaps and in associated backlogs on a daily basis.
  • Convene the appropriate parities from within the company to plan software releases on a consistent basis; including aspects related to documentation, internal training, external marketing, and release timing.
  • Provide detailed product knowledge and background research, as needed, to support the efforts of staff responsible for technical support, implementation, consultation, marketing, and sales in order to ensure that processes run smoothly, effectively, and in ways that meet client needs.
  • Ensure the timely support and resolution of any client issues or challenges by convening the appropriate representatives from software development, technical services, and client support as needed.
  • Interface on a regular basis with other members of the product management team to ensure the ongoing integration of product features and organization processes that represent a holistic approach to connecting the Campus Labs toolset.
  • Performs other duties as assigned and as needed.

    Education:

    • Bachelor's degree required. A Master's Degree is preferred.

      Qualifications/Experience:

      • A minimum of 3 years of professional experience in product management. Experience in a position within a product-oriented organization and with revenue and customer relationship management responsibilities will be considered in lieu of direct product experience.
      • A reasonable understanding of the complexities of higher education is preferred.
      • Experience managing or working closely with one or more software development teams (preferably using agile processes) is preferred.

        Skills/Competencies:

        • Ability to learn a market, its primary activities, and the supporting processes that drive value.
        • Ability to stay abreast of higher education and industry trends.
        • Ability to communicate and work effectively with a variety of internal and external stakeholders at all levels of their respective organizations.
        • Ability to summarize and present complex ideas to varied audiences including constituents of both technical and non-technical backgrounds.
        • Ability to organize priorities to ensure the achievement of goals and objectives.
        • A proven commitment to obtain new knowledge and expertise through continuing education and ongoing quest for new challenges and experiences.
        • Excellent written and verbal communication skills.
        • Willingness to take initiative and maintain accountability.
        • Customer service oriented.
        • Enthusiastic, proactive, and able to champion change and innovation.
        • Ability to take risks, seek new insights, and keep an open mind.
        • Ability to navigate unforeseen obstacles and to change tactics quickly when necessary.
        • Ability to bring individual strengths to the role, while also working effectively with others in a group setting.
        • Ability to travel up to 10% of the year.

          A commitment to Equal Opportunity Employer/Affirmative Action Employer

          We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.We are dedicated to providing every Campus Labs employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.Diverse candidates are strongly encouraged to apply.We highly value the many identities, perspectives, and experiences of all of our employees.

Keywords: iModules, Buffalo , Product Manager, Executive , Buffalo, New York

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