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Manager of Analytics and Reporting

Company: Delaware North
Location: Buffalo
Posted on: December 4, 2019

Job Description:

The OpportunityReporting to the Director of Workforce Management Standards & Analytics, the Manager of Workforce Management Analytics and Reporting is responsible for effectively managing the reporting and analytics operations within workforce management. The Manager of WFM Analytics will:

Provide support to building adoption and performance scorecards not available in Kronos solutions.
Oversee the monitoring of workforce management programs across all of Operations through the establishment of success metrics and operational scorecards.
Conduct analyses and actionable insights to improve business performance as well as the analytics and data reporting capabilities across the enterprise related to workforce management activities.

To ensure we hire the right person for the position, we are open to a remote work arrangement with ability to travel 50% or more as business requires.

What Great Looks Like in the Role

Leads and supports workforce planning data analytics team
Drives the execution and adoption of workforce management reporting initiatives.
Leverages data analysis results to promote a culture of accountability.
Performs analysis to determine the impact of business model changes, identify opportunities to improve client service and/or efficiency and to understand shifts in trends.
Supports new business due diligence and understanding impact of new business or collective bargaining agreements on workforce management performance
Creates reports designed to interpret Operations performance including, but not limited to, data relating to demand forecasting, workflow optimization, scheduling, productivity, headcount, capacity planning and workforce compliance/adherence.
Identifies, hires, leads, manages and retains a high performing team to drive business solutions.
Provides effective coaching and feedback to team members and stakeholders to effectively accomplish mission.
Partners with workforce management operations team and local operations to optimize the workforce planning function, including demand forecasts and schedules.
Strong relationship, influencing and stakeholder management skills - the ability to partner effectively with operations leaders.

Required Skills and Experience

Bachelor's degree required
5-7 years or more of experience in WFM analytics or complex data analysis, preferably in hospitality or other high-volume business.
Ability to communicate with stakeholders at all levels across the organization.
Work in a team environment, effective communication and relationship skills
Demonstrated ability to attract, identify, mentor and coach talent that supports business growth.
Independent problem solving and analytical abilities to execute implementation.
General statistics knowledge and familiarity with trending, time-series analysis and regression analysis preferred.
Experience in business process analysis, requirements gathering, and solution development in a cross-functional or matrixed structure.
Preferred experience with SaS or other data modeling tools and dashboarding tools.
Experience with Kronos strongly preferred
Proficient in the use of Windows and Microsoft Office with an emphasis on advanced/expert level proficiency in Excel.

Conditions of EmploymentAll applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Equal Employment OpportunityDelaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Who We AreAt Delaware North we are driven by our vision to delight guests by creating the world's best experiences today while reimagining tomorrow. Founded and owned by the Jacobs family for more than 100 years, we are a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.

Keywords: Delaware North, Buffalo , Manager of Analytics and Reporting, Executive , Buffalo, New York

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