Revenue Management Process Manager
Company: Delaware North
Posted on: December 4, 2019
Our Exciting Work EnvironmentThis position will be based out of
Delaware North's new global headquarters, a state-of-the-art,
12-story, mixed-use building in downtown Buffalo, N.Y. The
headquarters facility, reflective of our values, integrates the
latest advances in environmental, energy conservation and office
The OpportunityLeads and coordinates implementation and continued
deployment of price adjustment processes across the enterprise with
a focus on in-unit operator roles and training. This role will
collaborate with revenue management analytics team to obtain
requested information from unit and subsidiary management and
review it for completeness prior to analysts commencing work.
Process managers serve as key support for the revenue management
business partners and will collaborate heavily with subsidiary
leadership teams and centralized internal support functions/shared
Acts as lead subject matter expert for revenue management tools and
processes, serving as the operational day-to-day contact to unit
leadership and key point contact to revenue management team.
Part of deployment team for revenue management solutions for new
business or acquisitions.
Optimizes and propagates unit-level revenue management processes
Tracks the operational impact of pricing adjustments and works with
unit leadership to refine adjustments.
Shares feedback with Analytics & Insights team to inform modelling
and analytics to support pricing adjustments.
Reviews operations reports and/or dashboards with standard
reporting on a monthly, quarterly and annual basis.
Monitors unit and subsidiary performance to standard processes and
collaborates with subsidiary leadership to investigate and resolve
revenue management performance.
Maintains a working knowledge of a given division's operating
environment as it pertains to revenue management (e.g. contractual
& regulatory constraints, operational constraints, etc.).
Bachelor's Degree in related discipline preferred
Minimum 5 years' directly-related experience (Project Management /
Operations experience in hospitality or retail environment)
Working knowledge of industry related operations and business
practices that impact revenue management performance
Strong relationship, influencing and stakeholder management skills
- the ability to partner effectively with operations leaders.
Strong written and verbal communication skills; ability to present
in a professional manner.
Prior knowledge of revenue management tools and processes.
Demonstrated analytical, planning and decision-making skills.
Track record of delivering projects or change initiatives at the
individual operations level.
Well-developed negotiating and problem-solving skills.
Ability to lead, communicate and engage with large teams in a heavy
Ability to work under pressure, with tight schedules and
Ability to multi-task, with strong organizational and time
Task and goal oriented, high energy levels and a sense of urgency
with the ability to prioritize issue resolution.
This job will require 25-50% travel or more depending on business
Who We AreTake your career beyond the ordinary-to the
At Delaware North, you'll love where you work, who you work with,
and how your day unfolds. Whether it's in sporting venues, casinos,
airports, national parks, iconic hotels, or premier restaurants,
there's no telling where your career can ultimately take you. We
empower you to do great work in a company with 100 years of
success, stability and growth. If you have drive and enjoy the
thrill of making things happen - share our vision, grow with
Delaware North is one of the largest privately held hospitality
companies in the world. Founded in 1915 and owned by the Jacobs
family for more than 100 years, Delaware North has global
operations at high-profile places such as sports and entertainment
venues, national and state parks, destination resorts and
restaurants, airports, and regional casinos. Our 55,000 employee
associates are dedicated to creating special experiences one guest
at a time in serving more than a half-billion guests annually.
Delaware North operates in the sports, travel hospitality,
restaurant and catering, parks, resorts, gaming, and specialty
retail industries and has annual revenue of about $3 billion. Learn
more about Delaware North, a global leader in hospitality, at
All applicants will be subject to a pre-employment background check
and may be subject to a pre-employment drug test depending upon the
position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries
consider applicants for all positions without regard to race,
color, religion, creed, gender, national origin, age, disability,
marital or veteran status, sexual orientation, or any other legally
protected status. Delaware North is an equal opportunity
Keywords: Delaware North, Buffalo , Revenue Management Process Manager, Executive , Buffalo, New York
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