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Sr Escalation Engineer

Company: VirtualVocations
Location: Buffalo
Posted on: February 12, 2024

Job Description:

A company is looking for a Sr Escalation Engineer in the United States.

Key Responsibilities:

Act as the escalation point for technical issues from support staff, reproducing and reporting product defects to the development team
Troubleshoot and resolve complex issues, collaborating with various teams including Technical Support, Field Engineering, Product Management, and Product Development
Work with Development teams to create product fixes and workarounds for customer issues

Required Qualifications:

Degree in Computer Science or minimum 5 years' experience in call center technical support on enterprise products
In-depth knowledge of at least one Operating System environment and familiarity with Windows and Linux
Understanding of networking and network troubleshooting tools
Ability to read and understand source code and author scripts
Strong analytical and problem-solving skills

Keywords: VirtualVocations, Buffalo , Sr Escalation Engineer, Engineering , Buffalo, New York

Click here to apply!

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