ServiceNow Engineer, Remote

Company: Delaware North
Location: Buffalo
Posted on: May 17, 2022

Job Description:

The Opportunity -Delaware North Global Headquarters is hiring a ServiceNow Engineer to join our Information Technology team. In this client-facing role, the ServiceNow Engineer will have regular interactions with various client managers to manage the organization's ServiceNow platform and capture business requirements.We are open to hybrid as well as remote.Per city, state, or client mandate, all current and new hires at this location are required to have received an authorized COVID 19 vaccination. You will be asked to confirm this prior to receiving a job offer. -
At Delaware North, we care about our associates. We are committed to invest in our people's personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. .Responsibilities -

• Work with quality assurance and business analyst teams to ensure requirements are understood, developed, tested, and delivered to specification.
• Adapt the ServiceNow platform to satisfy business requirements and deliver business functionality.
• Conduct technical Analysis on the ServiceNow applications and modules.
• Perform ServiceNow application configuration and develop user stories and custom code for
• Create design documentation and create or update ServiceNow code and configuration documentation.
• Work with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
• Develop systems integrations and process automation.
• Create and configure notifications, UI pages, UI macros, script includes, formatters, in ServiceNow.
• Create or update ServiceNow reports and dashboards.
• Ensure effective resolution of high-priority incidents within service level agreement standards.Qualifications -
  • 7-10 years of related experience.
  • ServiceNow System Administrator Certification and ITIL Foundation Certification.
  • Demonstrated knowledge of ServiceNow administration and upgrade activities.
  • Development of employee self-service.
  • Experience in management of IT service catalog in ServiceNow.
  • Experience supporting IT service management processes.
  • JavaScript experience.
  • HTML and CSS experience.
  • Ability to maintain documentation and provide cross-functional training.
  • Business analysis knowledge with an understanding of project management and business analysis best practices. -No C2C please -#LI-Remote -Who We Are -At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, Buffalo , ServiceNow Engineer, Remote, Engineering , Buffalo, New York