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Voice Collaboration Engineer

Company: M&T Bank Corporation
Location: Buffalo
Posted on: February 15, 2020

Job Description:

Voice Collaboration Engineer Buffalo, NY At M & T Tech, were a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. Were not your stereotypical suit and tie bankers: were an innovative team of leading tech experts, pushing boundaries, and taking risks. Were building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrows bank, today. The Technology Infrastructure Engineering and Operations Team delivers and supports all the foundational technology used across M & T Bank. Supports Two Data Centers, 1 Service Desk, 32,000 End User Computing devices, 14,000 Distributed platforms, 24 Mainframe Regions and process approximately 635,000 automated jobs per month. In addition to that foundational technology level, we also own and deliver End User & Collaboration tools with a focus on Ease of Use for the individual employee. We deliver innovative, and compelling technology solutions to enhance the internal customer experience that enables our business partners to deliver. OPPORTUNITY: Cisco Unified Communications Voice Engineer responsible for engineering and maintaining the various components that make up M & Ts Voice and Video Collaboration environment. The successful candidate would be responsible for understanding and supporting the existing Cisco Unified Communications Manager environment as well as making recommendations for the future direction of the banks collaboration initiatives. Qualifications: Experience with Cisco Unified Communications Manager and UCS virtual servers. Experience with Cisco Contact Center Express (UCCX) Cisco Expressway technologies experience for MRA, B2B video, and cloud services Jabber IM & P server experience and client side softphone, and MRA. Cisco Unity Connection Voicemail experience. Video technologies experience including Telepresence, CMS, TMS, and TMSXE. Working knowledge with implementing and troubleshooting a large SIP trunking environment utilizing CUBE border controllers. WebEx integration with Cisco Directory Connector and SSO. Cisco Emergency Responder experience Microsoft Teams and Microsoft Voice & Video experience Cisco Communication Manager provision automation tools experience MIMINUM QUALIFICATONS REQUIRED: Combined minimum of 8 years higher education and/or work experience in systems design, management and/or architecture Minimum 8 years experience with Voice and Video infrastructures, engineering management, and familiarity with a broad range of collaboration technologies. Minimum 5 years experience with Cisco Contact Center Express (UCCX) Must be detail orientated/articulate with strong time management and organization skills Must have strong written and verbal communication skills to be able to present to a target audience Must be able to anticipate potential problems associated with Collaboration infrastructure or service level trends and plans for implementing solutions. Must be able to work flexible hours, including hours beyond the normal schedule when necessary; we operate in a 24x7x365 environment. IDEAL QUALIFICATIONS PREFERRED: Bachelors degree in Computer Science or related discipline preferred. Ability to work effectively and closely with all levels of management within the organization. Must be able to work both independently or in a team environment. Must be familiar with industry direction and trends. About M & T M & T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M & T. Grow with us. Location Amherst, New York, United States of America

Keywords: M&T Bank Corporation, Buffalo , Voice Collaboration Engineer, Engineering , Buffalo, New York

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