Experience Customer Program Management Professional

Company: Honeywell
Location: Honeoye Falls
Posted on: February 18, 2026

Job Description:

Job Description Job Description Job Description The Exp Customer Experience Program Management Professional is responsible for administering and optimizing Honeywell's Project Management System (PMS), coordinating 2-6 week customer engagements, and supporting operational excellence across Advanced Services. This role acts as a primary contact for clients and internal stakeholders, ensuring smooth project execution, effective resource allocation, and accurate performance reporting. Responsibilities KEY RESPONSIBILITIES Serve as the program manager and system champion for the Advanced Services PMS platform (Cora), ensuring full adoption and operational consistency. Apply a structured project management methodology for engagements across all Advanced Services departments. Coordinate all logistics and documentation for customer projects. Act as the PMS "super user," ensuring proper usage, data integrity, and continuous improvement. Serve as a primary point of contact for customers and resellers regarding project milestones and installation status. Identify and lead cross-functional initiatives to improve efficiency and optimize business processes. Prepare and maintain management reporting including sales metrics, delivery metrics, and operational KPIs. Facilitate communication and issue escalation regarding scheduling conflicts, capacity constraints, or performance risks. Qualifications YOU MUST HAVE Bachelor's degree in business management, information systems, or related field. 5 plus years of direct customer-facing experience (design, development, support, or service). Experience with CRM tools and strong proficiency in SAP and Microsoft Suite. Effective project management, analytical, and organizational skills. Demonstrated ability to lead and facilitate cross-functional meetings. Strong verbal and written communication skills. Understanding of cost estimating principles, project scheduling, and requirements gathering. Ability to interpret software requirements documents and assess cost/scope impacts of changes. WE VALUE Strong customer service orientation with ability to cultivate long-term relationships. Excellent interpersonal and collaboration skills. Professional presence consistent with a world-class service organization. Ability to work independently while contributing effectively to team objectives. Strong written, verbal, and presentation skills tailored to diverse audiences. Ability to build positive, cooperative working relationships across all levels. BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here (https://benefits.honeywell.com/) The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: January 27, 2026 The salary range for this position is ($70,200 - $87,000). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status. ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here (https://www.honeywell.com/us/en) THE BUSINESS UNIT Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity :click here (https://www.honeywell.com/us/en/company/inclusion -and_diversity) About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. Required Skills Communication Skills; Customer Experience; Microsoft Office; Project Management

Keywords: Honeywell, Buffalo , Experience Customer Program Management Professional, Energy / Utilities , Honeoye Falls, New York