Service Advisor

Company: New Motors Subaru
Location: Erie
Posted on: February 18, 2026

Job Description:

Job Description Job Description New Motors Subaru - Service Advisor New Motors has been a staple in the Erie community since opening on Peach street in 1971. Job Summary: We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. The Service Advisor acts as a liaison between customers and the service department, ensuring exceptional customer experiences while guiding them through the maintenance and repair process. This role requires excellent communication, organizational skills, and a strong understanding of automotive services. Pay to commiserate with experience Responsibilities: Performing maintenance and repairs on Subaru vehicles, including engine, transmission, electrical, and HVAC systems Conducting diagnostic tests to identify vehicle issues and proposing effective solutions Performing routine maintenance tasks, such as oil changes, tire rotations, and brake inspections Keeping accurate records of work performed and parts used Working closely with service advisors to provide excellent customer service and address customer concerns Key Responsibilities: Customer Service: Greet customers in a friendly and professional manner. Listen to customer concerns and clearly explain the services needed. Provide accurate and timely updates to customers on their vehicle's status. Write detailed repair orders based on customer concerns and technician diagnoses. Schedule service appointments and ensure efficient workflow in the service department. Recommend maintenance services based on the manufacturer's guidelines and customer history. Maintain accurate customer and vehicle records in the dealership's system. Ensure all repair orders are complete and properly documented for warranty claims and audits. Coordinate with technicians and parts departments to ensure timely completion of repairs. Act as a bridge between the customer and the service team to facilitate clear communication. Benefits: Competitive compensation package, ranging from $55,000 to $105,000 per year Health, dental, and vision insurance including Employer Match 401(k) retirement plan Paid time off and holidays Employee discounts on vehicle purchases and services New Motors currently offers: -40 Bays -Fully Air Conditioned shop -State of the art equipment (including 2 Hunter alignment racks and hunter QuickCheck) -401k with match -Robust medical benefits with MAJORITY match contributed from ownership -Newly renovated facilities About the Company: New Motors Subaru is a leading automotive dealership located in Erie, Pennsylvania. With a strong reputation for quality and customer service, we are committed to providing the best Subaru vehicles and services to our customers. Our state-of-the-art facility and experienced team make us the go-to destination for Subaru enthusiasts in the area.

Keywords: New Motors Subaru, Buffalo , Service Advisor, Customer Service & Call Center , Erie, New York