Guitar Technician (Luthier) Store 816 [7/19/2025]
Company: Guitar Center
Location: Rochester
Posted on: July 19, 2025
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Job Description:
Pay Rate: $15.50/hr - $24.75/hr plus commission depending on
background and experience. The job posting is not necessarily
reflective of actual compensation that may be earned, nor a promise
of any specific pay for any specific employee, which is always
dependent on actual experience, education, and other factors. The
pay range(s) listed are provided in compliance with state specific
laws. Pay ranges may be different in other locations. POSITION
OVERVIEW: Guitar Center embodies the world of creativity and music
by encouraging staff to find their own individual sound. Our
mission is to develop and nurture lifelong musicians and make a
difference in the world by enabling musicians and non-musicians
alike to experience the joy that comes from creating music. We
believe in creating inclusive environments that put our customers
first all the while fulfilling our mission. As our Repair Tech
(Guitar), you will provide perform maintenance and repair services
on customer-owned instruments and to assist in maintenance of
specific store inventory, continually building and increasing the
business through great customer experience and quality work. A few
special characteristics that make our Repair Technicians
successful: - Customer Focus: Understands customer service
principles, and able to provide an excellent customer experience.
Able to connect with customers in a meaningful way. Is
approachable, genuine, knowledgeable, encouraging, passionate, and
committed to helping customers. Able to step in to handle customer
service issues. - Initiative: Able to identify opportunities &
issues and follow through on work activities to capitalize or
resolve them. Able to learn quickly and take positive action
without being requested to do so. Able to develop knowledge and
skills including product, store operations, sales and leadership. -
Selling: Able to work through GC certification program to gain a
base understanding of products and sales techniques. - Training:
Able to effectively train learners and communicate info and
techniques so that they are retained. As our Repair Technician, you
will: - Interact with customers, ensuring a positive customer
experience - Service customer-owned instruments with a high level
of craftsmanship - Maintain store owned gear, as requested -
Complete warranty repair work - Additional duties as assigned Why
Guitar Center? Here's just some of the rewards: For our employees
who are musicians we offer the unique opportunity of gig leavetake
time off to share your music with the world and return to your job
after your tour! Guitar Center offers robust benefits and perks,
including Medical, Dental, Vision, 401K plus company match, mental
health support, paid sick/holiday/vacation time, employee discount
program, and tuition reimbursement options. Requirements: - Skilled
understanding of repairing Guitars Preferences: - Foundational
product knowledge on Guitar Center products
Keywords: Guitar Center, Buffalo , Guitar Technician (Luthier) Store 816 [7/19/2025], Customer Service & Call Center , Rochester, New York