Administrative Support Specialist

Location: Rochester
Posted on: June 23, 2025

Job Description:

Job Title: Administrative Support Specialist Location: Henrietta, NY Summary: Nesco Resource is hiring an Administrative Support Specialist for a temp-to-perm opportunity! Join a dynamic team where you will play a key role in supporting operations and delivering exceptional customer service. As an Administrative Support Specialist, you will be responsible for processing orders, handling customer inquiries via email, and ensuring smooth communication between departments. This is a great opportunity for a detail-oriented multitasker who thrives in a fast-paced environment! Shift & Pay: Shift: Monday – Friday, 8:00 AM – 4:30 PM Pay Rate: $18.00 – $22.00 per hour Key Responsibilities: Manage all sales contacts via phone/email, including orders, quotations, expediting, and inquiries Provide direct support between customers and the production team Collaborate with account managers, logistics, and quality teams to address production needs Work with production planning and procurement teams for expediting orders Use company formulas to quote pricing to customers Navigate the ERP system for order processing, product quotes, part loading, and more Review and coordinate the implementation of changes and updates to sales orders Investigate and respond to customer questions regarding short shipments, damaged goods, or discrepancies Update and maintain customer information portals Print forms and assemble sales order packets Ensure compliance with company sales & marketing and export/import policies Generate sales analysis reports and other customer-related reports Perform other duties as assigned Qualifications: Ability to work both independently and in a team environment Strong communication skills via email (no phone calls) Comfortable using computers and learning new systems Ability to interpret safety and procedural documents Proficient in writing routine reports and correspondence Basic math skills (addition, subtraction, multiplication, division, percentages) Ability to follow detailed instructions and handle standardized problems Proficient in Microsoft Word, Excel, Outlook, and internet software High school diploma or GED required; 1-2 years of related experience or training Strong organizational skills to manage a high volume of emails Ability to sit, stand, walk, and lift up to 20 pounds Moderate noise level in the work environment Why Apply for This Temp-to-Perm Role? Temp-to-Perm: Opportunity to join a growing team with the potential for long-term employment Competitive pay, professional development, and on-the-job training Friendly work environment with the opportunity to make an impact Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Keywords: , Buffalo , Administrative Support Specialist, Customer Service & Call Center , Rochester, New York