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2nd Shift Office Administrator

Company: Curtze Food Service
Location: Erie
Posted on: September 20, 2018

Job Description:

Curtze Food Service, a 6th generation family owned company 140 years in business, is seeking highly motivated 2nd Shift Office Administrator to work evenings in our Fresh Meat Procession Facility. The position requires quick thinking, multi-tasking with outstanding customer service skills. Sunday ? Thursday 3:00pm to 12:00am. $14.00 - $15.50/hour based upon experience. This is a permanent full-time position. OUTSTANDING UPMC health insurance available at reasonable cost. Company paid eye insurance, company paid comprehensive dental insurance and company paid $25,000 life insurance. Short-term disability and 401k Plan with company match also available. Job Summary: The role of 2nd Shift Office Administrator serves two functions. The first is to foster and maintain a good relationship with customers as a representative of Curtze Food Service/Specialty Steak Services. The second function is to provide office support to our production staff in the evenings. Ideal candidates should have previous experience dealing with customers on the phone as well as office skillz including working creating word documents and creating spreadsheets. The hours for this shift are 3:00pm ? 12:00am Sunday to Thursday. Duties and Responsibilities Confer with customers by telephone, email or onsite to provide information about products and services, to take or enter orders, and research customer inquiries. Keep records of customer interactions and transactions, recording details of orders, inquiries, concerns and comments, as well as actions taken. Identify, research and resolve customer problems using various tools such as computer data base, product literature, and internal resources. Sort customer orders for production team Upload orders into company order system Finalize and release orders for shipment after production is complete Process "Will Calls" and assist customers with pick-up of product. Utilize customized company software to execute daily duties and maintain pertinent account details. Knowledge, Skills, Abilities and Equipment Must possess excellent communication skills Ability to work independently Professional appearance; grooming and dress consistent with desired company image Prompt and regular attendance at work Education and Experience One year of office support experience in a customer service role is preferred Excellent customer service attitude and skills Excellent interpersonal, verbal and written communication skills Critical thinking skills - using logic and reasoning to identify alternative solutions, conclusions, or approaches to problems Basic math skills Professional phone manner Computer proficiency Must be able to multi-task in a fast-paced environment Strong attention to detail

Keywords: Curtze Food Service, Buffalo , 2nd Shift Office Administrator, Administration, Clerical , Erie, New York

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