Commercial Collections Specialist

Company: Caine Weiner Co Inc
Location: Buffalo
Posted on: May 25, 2023

Job Description:

SummaryResponsible for notifying or locating customers with delinquent accounts and attempt to collect and secure payment from debtors on behalf of our clients.Essential DutiesEssential duties and responsibilities include the following. Other duties may be assigned at any time at companys discretion.Make a minimum number of outbound telephone calls as assigned by company policy each day to debtors who owe our clients money.Familiarize self with expectations and requirements of CW clients.Work new business assigned within 24-hours of assignment.Maintain OLDEST NEXT WORK date within company policy.Familiarize self with the collection policies and procedures established by the Company and handle assigned accounts in accordance with those policies and procedures.Accept payment via telephone using credit cards, check or other forms of payment to include promises to pays and post dates.Record payment information on a Promise Sheet and in CUBS as to what the conversation with the debtor entails as instructed by management.Follow-up on all promises or any other type of commitment daily or as the accounts comes due to be worked again.Accurately enter status of debtor account using the appropriate action code on CUBS computer system as well as update debtor accounts on an on-going basis after each contact, attempt or telephone call/conversation with accurate notes being entered into CWs computer system.Review and act appropriately on skip tracing information obtained from various sources.Advise management of highly disputed and/or volatile debtors.Required to work on different telephony platforms at different intervals throughout the day as instructed by management.Meet and exceed company expectations on call quality and recording expectations.Report concerns that any account may be improperly assigned to either a consumer or commercial collection unit.Comply with company call and other disclosure requirements such as call recording disclosures in accordance with company policy and as instructed by managementUpdates the department manager or supervisor on client requests, problems or issues that may arise.Exceed 75% or greater of fee goal each monthClock in and track work hours using time keeping system.Work closely with department and team members to learn and share best practices.Attend and participate in frequent meetings with management related to items such as KPIs, Scorecards, Call Recording, team meetings and unit meetings.Learn and utilize company resources and tools to collect funds in a legal and professional manner such as email, texting and use of the companys document imaging system.Performs other duties as assigned by supervisor, manager or department VP.Environment/Physical ActivityThe environment for this position is an office environment, mostly clean and comfortable. It may include some minor annoyances such as noise and clapping from time to time and working in close proximity to others in an open air call center environment. The incumbent is in a non-confined office area in which he or she is free to move about at will.In the course of performing this job, the incumbent typically spends time as follows:Walking - Occasional. Walking is minimal in the performance of duties. Worker may walk 3 - 5 feet around work area completing different functions pertaining to the filing and delivery of applicable forms.Sitting Constant. Worker will spend the majority of the workday sitting at his/her work station working with the companys computer and software systems.Lifting Minimal. Worker will lift less than 5 lbs. throughout the day.Reaching Minimal. Worker may reach to secure forms and documents throughout the day.Fingering - Constant. Worker is required to use finger activities when using the companys computer system.Feeling - Constant. Worker feels and touches the computer keyboard and calculator while working.Vision - Constant. Worker is constantly required to use accurate visual acuity in the performance of duties.Mental DemandsThe incumbent in this position must be able to accommodate to the following demands:Confinement to inflexible work schedules and/or proceduresLong periods of repetitive work activity.Time pressures and tight deadlines.Long periods of highly detailed and precise work activity.Difficult debtors.Using listening skills to determine best course of action for file.Basic math to figure goals, bonuses and potential client settlementsEquipment OperationThe incumbent in this position typically operates the following equipment:Company computer and software system (such as CUBS, Outlook, Word and Excel)TelephoneDialing SystemsEducation and ExperienceThese specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.To effectively perform in this position, the incumbent is required to:Ability to use companys computer and software systems (such as CUBS, Word and Excel).Have the ability to deal effectively with debtors and clients.Ability to calculate basic figures and amounts.Ability to effectively communicate verbally and in writing with others.Perform this job successfully and satisfactorily.The incumbent must be able to perform this job safely, without endangering the health or safety of him/her or others.High school diploma or equivalent.Effective oral and written communication skills.

Keywords: Caine Weiner Co Inc, Buffalo , Commercial Collections Specialist, Accounting, Auditing , Buffalo, New York