Commercial Collections Specialist
Company: Caine Weiner Co Inc
Location: Buffalo
Posted on: May 25, 2023
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Job Description:
SummaryResponsible for notifying or locating customers with
delinquent accounts and attempt to collect and secure payment from
debtors on behalf of our clients.Essential DutiesEssential duties
and responsibilities include the following. Other duties may be
assigned at any time at companys discretion.Make a minimum number
of outbound telephone calls as assigned by company policy each day
to debtors who owe our clients money.Familiarize self with
expectations and requirements of CW clients.Work new business
assigned within 24-hours of assignment.Maintain OLDEST NEXT WORK
date within company policy.Familiarize self with the collection
policies and procedures established by the Company and handle
assigned accounts in accordance with those policies and
procedures.Accept payment via telephone using credit cards, check
or other forms of payment to include promises to pays and post
dates.Record payment information on a Promise Sheet and in CUBS as
to what the conversation with the debtor entails as instructed by
management.Follow-up on all promises or any other type of
commitment daily or as the accounts comes due to be worked
again.Accurately enter status of debtor account using the
appropriate action code on CUBS computer system as well as update
debtor accounts on an on-going basis after each contact, attempt or
telephone call/conversation with accurate notes being entered into
CWs computer system.Review and act appropriately on skip tracing
information obtained from various sources.Advise management of
highly disputed and/or volatile debtors.Required to work on
different telephony platforms at different intervals throughout the
day as instructed by management.Meet and exceed company
expectations on call quality and recording expectations.Report
concerns that any account may be improperly assigned to either a
consumer or commercial collection unit.Comply with company call and
other disclosure requirements such as call recording disclosures in
accordance with company policy and as instructed by
managementUpdates the department manager or supervisor on client
requests, problems or issues that may arise.Exceed 75% or greater
of fee goal each monthClock in and track work hours using time
keeping system.Work closely with department and team members to
learn and share best practices.Attend and participate in frequent
meetings with management related to items such as KPIs, Scorecards,
Call Recording, team meetings and unit meetings.Learn and utilize
company resources and tools to collect funds in a legal and
professional manner such as email, texting and use of the companys
document imaging system.Performs other duties as assigned by
supervisor, manager or department VP.Environment/Physical
ActivityThe environment for this position is an office environment,
mostly clean and comfortable. It may include some minor annoyances
such as noise and clapping from time to time and working in close
proximity to others in an open air call center environment. The
incumbent is in a non-confined office area in which he or she is
free to move about at will.In the course of performing this job,
the incumbent typically spends time as follows:Walking -
Occasional. Walking is minimal in the performance of duties. Worker
may walk 3 - 5 feet around work area completing different functions
pertaining to the filing and delivery of applicable forms.Sitting
Constant. Worker will spend the majority of the workday sitting at
his/her work station working with the companys computer and
software systems.Lifting Minimal. Worker will lift less than 5 lbs.
throughout the day.Reaching Minimal. Worker may reach to secure
forms and documents throughout the day.Fingering - Constant. Worker
is required to use finger activities when using the companys
computer system.Feeling - Constant. Worker feels and touches the
computer keyboard and calculator while working.Vision - Constant.
Worker is constantly required to use accurate visual acuity in the
performance of duties.Mental DemandsThe incumbent in this position
must be able to accommodate to the following demands:Confinement to
inflexible work schedules and/or proceduresLong periods of
repetitive work activity.Time pressures and tight deadlines.Long
periods of highly detailed and precise work activity.Difficult
debtors.Using listening skills to determine best course of action
for file.Basic math to figure goals, bonuses and potential client
settlementsEquipment OperationThe incumbent in this position
typically operates the following equipment:Company computer and
software system (such as CUBS, Outlook, Word and
Excel)TelephoneDialing SystemsEducation and ExperienceThese
specifications are general guidelines based on the minimum
experience normally considered essential to the satisfactory
performance of this job. Individual abilities may result in some
deviation from these guidelines.To effectively perform in this
position, the incumbent is required to:Ability to use companys
computer and software systems (such as CUBS, Word and Excel).Have
the ability to deal effectively with debtors and clients.Ability to
calculate basic figures and amounts.Ability to effectively
communicate verbally and in writing with others.Perform this job
successfully and satisfactorily.The incumbent must be able to
perform this job safely, without endangering the health or safety
of him/her or others.High school diploma or equivalent.Effective
oral and written communication skills.
Keywords: Caine Weiner Co Inc, Buffalo , Commercial Collections Specialist, Accounting, Auditing , Buffalo, New York
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