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Banking Services Operations Associate IV - Support Services

Company: M&T Bank
Location: Buffalo
Posted on: November 26, 2022

Job Description:


Provides direct support to Home Equity and Mortgage business partners and customers, including reviewing and researching customer requests related to real estate secured collateral changes such as assumptions, release of liability, and subordinations.

Primary Responsibilities:

  • Review requests to alter a customer loan and/or collateral.
  • Handle escalated requests and situations accordingly.
  • Provide an initial response with a denial letter or a letter outlining the customer's next steps and/or fees as applicable.
  • Once additional information and/or fees are submitted, process requests until a decision is reached.
  • Receive customer requests via Telephone Banking, mail, or e-mail.
  • Provide internal and external audit support as required.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.Scope of Responsibilities:

    Supervisor/Managerial Responsibilities:

    Education and Experience Required:Associate's degree and a minimum of 1 years' work experience, or in lieu of a degree, a combined minimum of 3years' higher education and/or work experience, including a minimum of 1 years' work experienceEducation and Experience Preferred:Bachelor's degreeMinimum of 3 years' relevant work experiencePhysical Requirements:LocationBuffalo, New York, United States of America

Keywords: M&T Bank, Buffalo , Banking Services Operations Associate IV - Support Services, Accounting, Auditing , Buffalo, New York

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