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Business & Commercial Collections Specialist I

Company: M&T Bank
Location: Getzville
Posted on: November 26, 2022

Job Description:

Overview:Responsible for managing an assigned customer base of delinquent loans, mitigating loss situations and reducing nonaccrual and loss population to M&T Bank. - Evaluate status of loan to decide on interactions with customers, Branch Managers and Relationship Managers. - Transfer accounts to Workout Team based on delinquency or other risk triggering factors.

Primary Responsibilities:

  • Responsible for handling past due Commercial loans, Mortgages, Leases, Lines of Credit, Credit Cards and overdrawn Deposit Accounts.
  • Interact with customers via outbound calls, inbound calls and email correspondence.
  • Collaborate with direct management, business customers, sales and branch reps, and relationship managers to determine appropriate solutions which can include a recommendation for non-accrual and charge-off. -
  • Initiate direct contact with business customers and all guarantors assessing the prospect of repayment; make recommendations for transfer to Workout/Special Assets.
  • Collaborate with Relationship Manager's and CAM business partners to determine collateral type, value, and direction of loss mitigation strategy.
  • Thoroughly document loan/relationships supporting business recommendations. -
  • Investigate and conduct skip tracing as required, utilizing resources available.
  • Keep abreast of business and market trends that may affect portfolio performance.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Complete other related duties as assigned.

    Scope of Responsibilities:Large percentage of time spent on the phone with customers.Work under general supervision.

    Education and Experience Required:A combined 3 years' higher education and/or work experience with a minimum of 1 year collection experience or customer services/sales experience.

    Experience with word processing, spreadsheet and presentation software.Detail oriented.Strong verbal and written communication skills.

    Education and Experience Preferred:Bachelor's degree.Two years' collection experience.Knowledge of the Commercial, Revolving Credit or Overdraft products.Exposure to financial statements, analysis, and collateral valuation.Knowledge of M&T Bank systems.

    LocationGetzville, New York, United States of America

Keywords: M&T Bank, Buffalo , Business & Commercial Collections Specialist I, Accounting, Auditing , Getzville, New York

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