Collections Specialist III - Remote

Company: M&T Bank
Location: Getzville
Posted on: May 16, 2022

Job Description:

Overview:Manages complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison or Post Charge Off Collections.Primary Responsibilities:

• Initiate contact with consumer borrowers that are in the mid to late stages of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.
• Initiate contact with customers' attorneys and Bankruptcy trustees.
• Investigate and conduct skip tracing as required.
• Submit recommendations for account placement with third party collection agencies, attorneys, brokers, and property preservation firms.
• Initiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions.
• Contact business partners and vendors to ensure services provided are meeting predetermined service level agreements.
• Participate in loss prevention by employing advanced strategies that provide adequate protection for M&T with respect to its interest in the collateral securing the loan, while maximizing the cost containment opportunities.
• Review collateral condition and establish asset value. Negotiate sale with prospective buyers and conclude sales transaction with limited oversight.
• Develop an understanding of the business and its functions, processes and operations.
• Keep abreast of business and market trends that may affect business department.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Complete other related duties as assigned.Scope of Responsibilities:This position works under general supervision and has autonomy when performing skip-trace.In addition, this position does have the authority to waive late fees, within guidelines.Education and Experience Required:A combined minimum of 3 years' higher education and/or work experience including a minimum of 1 year experience in customer service, customer-facing, collections, call center or sales.Experience with word processing, spreadsheet and presentation software.Detail oriented.Strong verbal and written communication skills.Education and Experience Preferred:Knowledge of M&T Bank systems.LocationGetzville, New York, United States of America

Keywords: M&T Bank, Buffalo , Collections Specialist III - Remote, Accounting, Auditing , Getzville, New York