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Banking Services Group Leader III - Lease and Escrow Services

Company: M&T Bank
Location: Buffalo
Posted on: May 16, 2022

Job Description:

Position is hybrid located at the Commerce Dr. locationOverview:Serves as team leader within assigned Treasury Management Services unit with guidance from manager. -Guides workflow, manages exceptions, assists in process improvement and related projects within Treasury Management Services.
Primary Responsibilities:

  • Monitor work flow and serve as liaison between assigned Treasury Management Services unit and management.
  • Provide training and coaching to assigned Treasury Management Services team on daily work functions and approve daily work of assigned team. - Assist with onboarding new hires.
  • Assist with production work on an as needed basis.
  • Complete daily production reporting for assigned Treasury Management Services team.
  • Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures.
  • Participate in special projects as assigned.
  • Manage and provide guidance on exceptions occurring within the team.
  • Identify opportunities and assist with implementation of approved process improvement efforts for assigned team.
  • Reconcile the general ledger as required by assigned area.
  • Approve daily team productivity reports, ensuring they accurately reflect team activity.
  • Research and resolve complex internal and external customer issues and escalations within assigned area.
  • Provide vendor support with daily activities and problem resolution.
  • Resolve regulatory complaints for assigned team, working with Legal and Compliance as required.
  • Assist with onboarding new hires.
  • Review and approve wire transfers as required by assigned area.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. - Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
    Education and Experience Required:A combined minimum of 5 years' higher education and/or relevant work experienceWork leadership experienceStrong customer service skillsKnowledge of relevant spreadsheet, word processing and presentation software as required within assigned team.
    Education and Experience Preferred:Proven verbal and written communication skillsKnowledge of systems, documents and procedures in assigned areaLocationAmherst, New York, United States of America

Keywords: M&T Bank, Buffalo , Banking Services Group Leader III - Lease and Escrow Services, Accounting, Auditing , Buffalo, New York

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