BuffaloRecruiter Since 2001
the smart solution for Buffalo jobs

UX Service Designer- Open to remote

Company: M&T Bank
Location: Buffalo
Posted on: November 22, 2021

Job Description:

Overview:As a Service Designer on the M&T Experience Design & Innovation team, you will design service and touchpoint experiences. Location: Buffalo, NY, Wilmington, DE, or open to remote Primary Responsibilities:

  • Part of a team dedicated to an opportunity space as a part of a broader experience vision.
  • Ideate and conceptualize service concepts aligned to strategies defined by product and workstream leads.
  • Support the design and preparation of design workshops using human-centered and design thinking methodologies as part of a cross-functional team dedicated to a specific opportunity space.
  • Contribute to user/customer research in partnership with our Experience Research team.
  • Translate user/customer insights into potential opportunity spaces for providing differentiating service experiences.
  • Tactically apply service design tools and methods (e.g., journey maps, service blueprints).
  • Contribute example service design best practices for M&T Bank.
  • Work closely with peers from Product, Process, Finance, Research, Analytics, and Technology.
  • Communicate decision-making rationale to team members.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned. Scope of Responsibilities:The M&T Experience Design & Innovation team is a dedicated team of designers, developers, strategists, and leaders who believe in the transformative power of customer centricity. We believe that focus on craft and advocacy for the customer as truth are keys to building differentiated, innovative experiences. We lead by example --- staying curious, doing the work, and challenging assumptions at every turn. We---re bold enough to believe that great design can exist at a bank, and that it can be a catalyst to bettering the lives of our customers and the communities we share with them. Our mission: Combine deep human understanding with the bank---s full suite of capabilities to provide personal, connected, and surprisingly simple banking experiences that help our customers achieve their financial goals. Managerial/Supervisory Responsibilities:None Education and Experience Required:Bachelor's degree in Service Design, Human Computer Interaction, Strategic Design, or similar, and a minimum of 2 years relevant experience or in lieu of a degree, a combined minimum of 6 years education and/or relevant work/service design experienceExperience creating service blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps, and value proposition proposals to communicate ideas and designsAbility to establish strong working relationships with colleaguesProficiency in design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar tools used widely in the design communityKnowledge in industry best practices for digital and non-digital products and servicesExperience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking Education and Experience Preferred:Core Competencies:
    • Customer Centric --- Outside in perspective with a focus on improving the customer experience
    • Curiosity --- Seeks out ways to improve the customer experience
    • Resilient --- Respectful of broad opinions and makes tough calls with ease
    • Driven & Prioritization --- Self-motivated and knows how to say no
    • Challenges assumptions
    • Decisive & Lead Taking --- Sense of urgency with an ability to inspire followers
    • Takes ownership with a strong sense of accountability
    • Interdependent --- Communicates and convenes others; reaches across boundaries
    • Continuously seeks out ways to improveFamiliarity with design systemsExperience in financial services industry a plusPhysical Requirements:NoneLocationBuffalo, New York, United States of America

Keywords: M&T Bank, Buffalo , UX Service Designer- Open to remote, Accounting, Auditing , Buffalo, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Buffalo RSS job feeds