Lead Specialist (Collections)

Company: KeyCorp
Location: Buffalo
Posted on: March 25, 2020

Job Description:

Job Description

The typical work schedule will be first shift however employee must be able to work at least one evening per week (on a Monday - Thursday) between 12:30 p.m. - 9:00 p.m. and every other Saturday 8:00 a.m. - 12:00 p.m. Hours are subject to change based on business need. Please note that candidate will need to have the ability to work Monday - Friday first shift for the training period and then will move to the regular work schedule.

ABOUT THE JOB (JOB BRIEF): In a financial services contact center, the Lead Specialist will receive inbound and place outbound calls in regards to secured delinquent accounts in a fast paced environment.

ESSENTIAL JOB FUNCTIONS:
Place/receive calls via the telephone as well as an automated dialer
Negotiate payment arrangements to reduce delinquency
Add, change, and delete information in multiple file screens within multiple collection systems
Comply with all policies and procedures as outlined in operating instructions
Serve as entry point for the identification, routing, and documentation of all pertinent collection support processes (I.E.: modifications, bankruptcy, skip-tracing, etc.)
Meet minimum individual and departmental goals and service level agreements
Adhere to Federal Regulatory requirements regarding debt collections

REQUIRED QUALIFICATIONS:
Computer proficient
Proven ability to stay focused in a continuous process flow and keep pace within work team
Superior verbal and written communication skills
One or more years of customer service or collections experience.

PREFERRED QUALIFICATIONS:
Bachelor's Degree
Experience with automated dialers and CACS/CAS

COMPETENCIES/SKILLS:
Excellent interpersonal and motivation skills
Demonstrated ability to handle change
Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes
Ability to multi-task

FLSA STATUS:Non-Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

41039BR

Keywords: KeyCorp, Buffalo , Lead Specialist (Collections), Accounting, Auditing , Buffalo, New York