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Lead Specialist (Collections)

Company: Keybank
Location: Buffalo
Posted on: March 24, 2020

Job Description:

Lead Specialist (Collections)inBuffalo, NYatKey Bank- CorporateDate Posted: 3/18/2020Job Snapshot

  • Employee Type: Full-Time
  • Location: 4224 Ridge Lea Road Buffalo, NY
  • Job Type: Banking
  • Experience: Not Specified
  • Date Posted: 3/18/2020About UsHeadquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.Job DescriptionThe typical work schedule will be first shift however employee must be able to work at least one evening per week (on a Monday - Thursday) between 12:30 p.m. - 9:00 p.m. and every other Saturday 8:00 a.m. - 12:00 p.m. Hours are subject to change based on business need. Please note that candidate will need to have the ability to work Monday - Friday first shift for the training period and then will move to the regular work schedule.ABOUT THE JOB (JOB BRIEF): In a financial services contact center, the Lead Specialist will receive inbound and place outbound calls in regards to secured delinquent accounts in a fast paced environment.ESSENTIAL JOB FUNCTIONS:Place/receive calls via the telephone as well as an automated dialerNegotiate payment arrangements to reduce delinquencyAdd, change, and delete information in multiple file screens within multiple collection systemsComply with all policies and procedures as outlined in operating instructionsServe as entry point for the identification, routing, and documentation of all pertinent collection support processes (I.E.: modifications, bankruptcy, skip-tracing, etc.)Meet minimum individual and departmental goals and service level agreementsAdhere to Federal Regulatory requirements regarding debt collectionsREQUIRED QUALIFICATIONS:Computer proficientProven ability to stay focused in a continuous process flow and keep pace within work teamSuperior verbal and written communication skillsOne or more years of customer service or collections experience.PREFERRED QUALIFICATIONS:Bachelor s DegreeExperience with automated dialers and CACS/CASCOMPETENCIES/SKILLS:Excellent interpersonal and motivation skillsDemonstrated ability to handle changeDisplayed sense of ownership in relation to attitude and actions, assignments and event outcomesAbility to multi-taskFLSA STATUS: Non-ExemptKeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.41039BR

Keywords: Keybank, Buffalo , Lead Specialist (Collections), Accounting, Auditing , Buffalo, New York

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