Senior Mental Health Account Specialist (MHAS)
Company: Bristol-Myers Squibb
Location: Buffalo
Posted on: April 28, 2024
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Job Description:
Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are
usually associated with a job. But working at Bristol Myers Squibb
is anything but usual. Here, uniquely interesting work happens
every day, in every department. From optimizing a production line
to the latest breakthroughs in cell therapy, this is work that
transforms the lives of patients, and the careers of those who do
it. You'll get the chance to grow and thrive through opportunities
uncommon in scale and scope, alongside high-achieving teams rich in
diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and
flexibility in our work environment. We offer a wide variety of
competitive benefits, services and programs that provide our
employees with the resources to pursue their goals, both at work
and in their personal lives. Read more:
careers.bms.com/working-with-us .
Senior Mental Health Account Specialist (MHAS)
Therapeutic Area (TA): Psychiatry
Location: US Field
Bristol Myers Squibb has a rich history in Neuroscience focused on
developing innovative medicines to help people living with
Neurodegenerative and Neuromuscular conditions. Bristol Myers
Squibb currently markets a product in Neurology and plans to
re-enter the Psychiatry market with a focus on patients suffering
with schizophrenia.
BMS is a global biopharmaceutical company leading the way in
medical innovation to help patients live longer, better lives. Our
purpose as a company is to discover and develop therapies that will
change the course of human health. We value our passion for
patients, quest for innovation, and spirit of independence and love
of challenge.
Position Summary
The MHAS is a critical role in our unique customer model to execute
the BMS aspiration to be the BioPharma team that delivers the most
impactful engagement with Health Care Providers (HCPs), driving
adoption of new and existing medicines for appropriate patients.
This role will be hired to support the potential US
commercialization of our lead investigational product, which, if
approved by the FDA, could be the first ever treatment to target
muscarinic receptor circuits for schizophrenia. The Mental Health
Account Specialist team will call on the providers and care team
members specifically at Community Mental Health Centers and
Certified Community Behavior Health Centers. You will be a critical
member of the launch team. Geographies may cover multiple states as
they will mirror our District footprints.
The primary role of the MHAS is to drive demand for BMS medicines
within their portfolio for the appropriate patients. To meet the
HCPs expectations, the MHAS engages them with a differentiated
Customer Experience (Cx) through deeper scientific dialogue,
consistent on-label discussions and leveraging effective avenues
for partnering. CE-3.
The role builds and maintains strong professional credibility with
regional thought leaders (RTLs) and community-based physicians/HCPs
in private practice, medical groups practices, office staff, and
other stakeholders in the patient care continuum as their primary
point of contact.
The MHAS liaises with other BMS functions, including partner
portfolio aligned Therapeutic Areas Specialists (TAS) to deliver an
overall higher Customer Experience (Cx) - by meeting HCP needs in a
timely and scientific manner. This role will prioritize the safe
and appropriate use of BMS products while also focusing on overall
business results and performance objectives while exemplifying BMS
values.
The MHAS role is field-based and is anticipated to spend 100% of
their time in the field engaging solely with our customers in
Community Mental Health Centers and Certified Community Behavioral
Health Centers.
Key Responsibilities
Portfolio Promotion
Promotes approved indications of BMS products within a defined
territory or region to meet or exceed assigned sales targets in a
compliant manner.
Creates demand for BMS medicines by articulating in a balanced
manner the clinical and scientific rationale for use of products in
appropriate patients.
Engages with and continuously maintains/grows a high level of
scientific expertise in all assigned products and therapeutic
areas.
Prepares and successfully implements comprehensive territory and
account plans.
Proactively uses available tools such as CE-3 (once implemented) to
derive insights and to dynamically inform call plans. Provides
feedback on experience using these tools to leadership to enable
continuous improvement.
Fair & Balanced Scientific Dialogue
Demonstrates scientific expertise and passion in using approved
scientific resources and publications to present information to
HCPs and ensures medical accuracy.
Conducts in-office presentations (e.g., lunch and learns) and
discusses product-related scientific information with HCPs that is
consistent with label.
Organizes external speaker programs, selecting speakers from list
approved by Speakers Bureau and facilitating scheduling and
logistics.
Maintains a high level of working expertise on emerging data for
approved indications.
Engages real-time medical support through Medical on Call to
reactively answer unsolicited questions and complex technical
inquiries.
Cross-functional collaboration
Proactively collaborates with other field teams to ensure the best
Customer Experience (Cx) for HCPs.
Gathers and shares relevant insights and information internally
with the appropriate stakeholders to enable BMS to better serve its
customers.
Complies with all laws, regulations, and policies that govern the
conduct of BMS.
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Required Qualifications & Experience
Advanced scientific degree and/or preferred 5+ years of
pharmaceutical or biotechnology experience as healthcare sales /
MSL / HCP / nurse.
Ability to communicate scientific or clinical data accurately and
convincingly to help physicians best serve their patients.
Demonstrated experience building and maintaining strong credibility
with key customers, office staff, and others in the customer
influence network via a customer-centric mindset and desire to
create positive and differentiated Customer Experience (Cx).
Experience in Psychiatry is preferred.
Experience in Community Mental Health Centers and Certified
Community Behavior Health Centers preferred.
Demonstrated strong capability in account management skill sets,
superior selling competencies, and proven sales performance track
record of meeting or exceeding goals.
Demonstrated ability to work effectively cross-functionally with a
positive team mindset and can-do attitude.
Strong selling and promotional skills proven through a track record
of performance.
Key competencies desired
Customer/commercial mindset
Demonstrated ability to drive business results.
Experience identifying, engaging, and cultivating credibility with
customers across the patient care journey.
Demonstrated account management skills and problem-solving
mentality. Understands the patient journey and can customize
engagement and deliver tailored messages.
Demonstrated resourcefulness and ability to connect with
customers.
Patient centricity
Understands the patient journey and experience.
Has a patient-focused mindset.
Scientific Agility
Excellent communication and presentation skills to articulate
scientific and clinical data in an easy-to-understand manner to
help HCPs best serve their patients.
Has a strong learning mindset and passion for science. Prioritizes
staying current with the latest data.
Analytical Capability:
Ability to analyze data, such as prescribing patterns, market
trends, and HCP preferences. Data-driven insights help MHAS
strategize and target their efforts effectively.
Ability to segment HCPs based on their preferences and other
relevant factors. This helps them tailor their communication and
product presentations to suit individual HCP needs.
Understanding how to interpret and analyze data related to BMS
products, customer preferences, clinical data.
Ability to use CE-3 to generate insights and do dynamic call
planning.
Technological Agility:
Understanding, adapting, and effectively using technology in
various aspects of healthcare business and interacting with
HCPs.
Utilizing various digital communication channels such as emails,
instant messaging apps, and video conferencing to stay in touch
with healthcare professionals, colleagues, and clients. This
enables MHAS to respond promptly to inquiries, share updates, and
maintain effective communication.
Competency using CE-3 and other software or CRM tools to collect,
enter, and manage quality data in a timely and compliant manner,
track interactions, and plan future engagements with healthcare
professionals.
Ability to use the Medical on Call technology effectively.
Being able to navigate and utilize the internet and online
resources effectively.
Keeping up to date with technological advancements and changes.
Teamwork/Enterprise mindset
Strong business acumen to understand and analyze business and
market drivers and develop, execute, and adjust business plans.
Demonstrates a strong sense of learning agility. Seeks out and
learns from unfamiliar experiences, and then applies those lessons
to achieve better results in subsequent situations.
Track record of balancing individual drive and collaborative
attitude.
Holds a high level of integrity and good judgment, in order to
navigate the requirements of the role effectively and compliantly
in accordance with BMS policies and procedures.
As this position requires the operation of a Company-provided
vehicle, offers of employment are contingent upon the candidate
meeting the requirements of "Qualified Driver," as determined by
the Company in its sole discretion, including but not limited to
the following: 1) at least 21 years of age; 2) a driver's license
in good standing issued by your state of residence; and, 3) a
driving risk level deemed acceptable by the Company.
#LI-Remote and #BMSNEURO
The starting compensation for this job is a range from $132,000
-$155,000 plus incentive cash and stock opportunities (based on
eligibility). The starting pay rate takes into account
characteristics of the job, such as required skills and where the
job is performed. Final, individual compensation will be decided
based on demonstrated experience. Eligibility for specific benefits
listed on our careers site may vary based on the job and location.
For more on benefits, please visit our BMS Career Site. Life At BMS
- BMS Careers
Benefit offerings are subject to the terms and conditions of the
applicable plans then in effect and may include the following:
Medical, pharmacy, dental and vision care. Wellbeing support such
as the BMS Living Life Better program and employee assistance
programs (EAP). Financial well-being resources and a 401(K).
Financial protection benefits such as short- and long-term
disability, life insurance, supplemental health insurance, business
travel protection and survivor support. Work-life programs include
paid national holidays and optional holidays, Global Shutdown days
between Christmas and New Year's holiday, up to 120 hours of paid
vacation, up to two (2) paid days to volunteer, sick time off, and
summer hours flexibility. Parental, caregiver, bereavement, and
military leave. Family care services such as adoption and surrogacy
reimbursement, fertility/infertility benefits, support for
traveling mothers, and child, elder and pet care resources. Other
perks like tuition reimbursement and a recognition program.
If you come across a role that intrigues you but doesn't perfectly
line up with your resume, we encourage you to apply anyway. You
could be one step away from work that will transform your life and
career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as "Transforming patients' lives
through science--- ", every BMS employee plays an integral role in
work that goes far beyond ordinary. Each of us is empowered to
apply our individual talents and unique perspectives in an
inclusive culture, promoting diversity in clinical trials, while
our shared values of passion, innovation, urgency, accountability,
inclusion and integrity bring out the highest potential of each of
our colleagues.
On-site Protocol
BMS has a diverse occupancy structure that determines where an
employee is required to conduct their work. This structure includes
site-essential, site-by-design, field-based and remote-by-design
jobs. The occupancy type that you are assigned is determined by the
nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned
facility. Site-by-design roles may be eligible for a hybrid work
model with at least 50% onsite at your assigned facility. For these
roles, onsite presence is considered an essential job function and
is critical to collaboration, innovation, productivity, and a
positive Company culture. For field-based and remote-by-design
roles the ability to physically travel to visit customers, patients
or business partners and to attend meetings on behalf of BMS as
directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can
excel through a transparent recruitment process, reasonable
workplace accommodations/adjustments and ongoing support in their
roles. Applicants can request a reasonable workplace
accommodation/adjustment prior to accepting a job offer. If you
require reasonable accommodations/adjustments in completing this
application, or in any part of the recruitment process, direct your
inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/
(https://careers.bms.com/eeo-accessibility) eeo-accessibility to
access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff,
customers, patients, and communities. As a result, the Company
strongly recommends that all employees be fully vaccinated for
Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest
and conviction records, pursuant to applicable laws in your
area.
Any data processed in connection with role applications will be
treated in accordance with applicable data privacy policies and
regulations.
Company: Bristol-Myers Squibb
Req Number: R1580562
Updated: 2024-04-26 01:25:11.734 UTC
Location: Lawrence Township-NJ
Bristol Myers Squibb is an equal opportunity employer. Qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, age, disability, protected veteran status,
pregnancy, citizenship, marital status, gender expression, genetic
information, political affiliation, or any other characteristic
protected by law.
Keywords: Bristol-Myers Squibb, Buffalo , Senior Mental Health Account Specialist (MHAS), Healthcare , Buffalo, New York
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